Fatima Villafuerte
Pomona,CA
Summary
Experienced department coordinator with over six years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
12
12
years of professional experience
Work History
Dispatcher
Lexmar Distribution
01.2023 - 05.2025
- Oversaw daily dispatch operations for a fleet of 40 trucks, assigning loads, coordinating routes, and managing delivery timelines using TMW dispatch software
- Utilized Samsara to track vehicle locations and driver activity in real time, while also using FleetLocate to monitor trailer positions and optimize asset usage
- Acted as the primary bilingual point of contact for all Spanish-speaking drivers, ensuring clear communication, safety, and compliance — often translating instructions and resolving issues others could not
- Monitored shipments in transit, proactively troubleshooting delays and coordinating solutions with drivers, carriers, and customers
- Maintained up-to-date documentation on driver activity, load statuses, and delivery outcomes in TMW and internal systems
- Had daily communications with drivers to review routes, special instructions, and safety updates, contributing to on-time performance and driver satisfaction
- Collaborated with customer service and operations teams to prioritize loads, balance capacity, and maintain high service standards under tight deadlines
Customer Service
Lexmar Distribution, Inc.
04.2020 - 01.2023
- Contributed to team objectives in fast-paced environment.
- Responded to high volumes of phone calls and emails from customers and carriers, providing quick support and issue resolution
- Scheduled and rescheduled delivery appointments, coordinating closely with shippers, receivers, and dispatch to avoid delays
- Entered and managed new freight orders using TMW dispatch software, ensuring accuracy at all times
- Maintained clear, organized records of all appointment changes, order updates, and client communications
- Collaborated with dispatch and operations teams to troubleshoot scheduling conflicts and support efficient route planning
Catering Coordinator
Emanate Health
02.2014 - 03.2020
- Orchestrated positive consumer experiences by overseeing the dining room, cafeteria.
- Responsible for room reservations and catering requests with promoting, planning, and executing events internally as well as offsite.(3 Hospitals, 3 Business Offices, & a Hospice)
- Became project manager for customizing and implementing a new room reservation system. Trained the entire organization on how to use it in December 2018.
- Receive, organize, and complete the department’s invoices. Maintaining a weekly, monthly, and yearly record.
- Tasked with taking the lead role in various creative projects.
- Assists with covering positions inside the Kitchen when we are short staffed.
Food Service Worker
Emanate Health
10.2013 - 02.2014
- Trained in multiple areas such as tray passer, cashier, and dishwasher for both the AM and PM positions.
- Prevented food spoilage by monitoring dates, rotating stock and following proper food handling techniques.
- Cleaned surfaces and equipment, removed trash, and verified that kitchen tools were in working order.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Game Advisor
GameStop
01.2013 - 10.2013
- Provided outstanding customer service experience using elements of GameStop’s buy, sell, trade, and reservation business model.
- Updated merchandise prices for special promotions.
- Organized games according to corporate plans for regular displays and special promotions.
- Provided information about different game system costs, features and drawbacks.
Education
Master of Arts - Advertising
The Art Institute of Inland Empire
San Bernardino, CA10-2014
High School Diploma -
Bonita High School
La Verne, CA06.2012
Skills
- Customer Service
- Scheduling
- Strategic Planning
- Various Computer Skills
- TMW Dispatch Software
- Samsara Fleet Management
- FleetLocate GPS Tracking
- Bilingual Communication (English/Spanish)
- Driver Relations & Route Optimization
Timeline
Dispatcher
Lexmar Distribution
01.2023 - 05.2025
Customer Service
Lexmar Distribution, Inc.
04.2020 - 01.2023
Catering Coordinator
Emanate Health
02.2014 - 03.2020
Food Service Worker
Emanate Health
10.2013 - 02.2014
Game Advisor
GameStop
01.2013 - 10.2013
Master of Arts - Advertising
The Art Institute of Inland Empire
High School Diploma -
Bonita High School
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