Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fatima Williams

Quincy,MA

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Catering Server

At Your Service Staffing
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Prepared and maintained drink stations throughout catering events.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

CNA

Sherrill House
02.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.

Catering Server

MAX Ultimate Food
02.2019 - 07.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Prepared and maintained drink stations throughout catering events.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Maintained clean and safe work environment.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Replenished condiments and other supplies at tables and service bars.
  • Inspected dishes and utensils for cleanliness.

Dining Room Server

Adelaide
01.2019 - 08.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built long-lasting relationships with residents.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Discarded outdated food products and maintained waste disposal procedures.

Housekeeping Room Attendant

Harbor Hotel
07.2019 - 02.2020
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Catering Server

At Your Service Staffing
01.2018 - 11.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Prepared and maintained drink stations throughout catering events.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Dining Room Server

Susan Bailis Assisted Living
01.2018 - 07.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built long-lasting relationships with residents.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.
  • Replenished table, wait staff and kitchen supplies.
  • Checked on needs of each table and retrieved additional items.
  • Took orders and delivered food items to residents in main dining room.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.

Catering Server

Chief Of Staff
09.2017 - 12.2017
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Prepared and maintained drink stations throughout catering events.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Maintained clean and safe work environment.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Replenished condiments and other supplies at tables and service bars.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.

Food Service Worker

Chartwells Schools Dining Services
03.2013 - 01.2017
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.
  • Stored food in designated containers and storage areas to prevent spoilage.

Catering Server

Chartwells Dining Services
03.2013 - 01.2017
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Prepared and maintained drink stations throughout catering events.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Maintained clean and safe work environment.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assisted customers in selecting menu items, answering questions and providing general information.

Housekeeping Room Attendant

HIlton Hotel
03.2011 - 07.2013
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Education

High School Diploma -

Pocono Mountain Academy
Pocono Summit, PA
06.2000

Skills

  • Primary Care
  • Bed Transfers
  • Infection Control
  • Recording Vital Signs
  • Catheter Change and Preparation
  • ADLs Assistance
  • Collecting Specimens
  • Oral Hygiene
  • Time Management
  • Light Housekeeping
  • Documenting Behaviors
  • Bathing and Dressing
  • Grooming and Bathing Assistance
  • Medication Assistance
  • Dementia and Alzheimer's Knowledge
  • Activities of Daily Living (ADL) Support

Certification

  • Ce, Hebrew Senior LIfe -
  • CNA - Certified Nursing Assistant

Timeline

CNA

Sherrill House
02.2023 - Current

Housekeeping Room Attendant

Harbor Hotel
07.2019 - 02.2020

Catering Server

MAX Ultimate Food
02.2019 - 07.2023

Dining Room Server

Adelaide
01.2019 - 08.2020

Catering Server

At Your Service Staffing
01.2018 - 11.2019

Dining Room Server

Susan Bailis Assisted Living
01.2018 - 07.2018

Catering Server

Chief Of Staff
09.2017 - 12.2017

Food Service Worker

Chartwells Schools Dining Services
03.2013 - 01.2017

Catering Server

Chartwells Dining Services
03.2013 - 01.2017

Housekeeping Room Attendant

HIlton Hotel
03.2011 - 07.2013

Catering Server

At Your Service Staffing

High School Diploma -

Pocono Mountain Academy

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