Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Fatima Willis

Brooklyn,NY

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Transit Outreach Specialists

BRC
06.2023 - Current
  • Providing outreach services for homeless individuals that are encountered while canvassing local train station in NYC
  • Screen Homeless individuals for mental health and substance abuse issues
  • Accurately recording data on homeless individuals.
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.

Direct Support Professional

YAI
08.2019 - 05.2023
  • Provide assistance to individuals with daily task and goals, maintain and clean and safe environment, assist with gaining independence
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Supervisor/Barista

Starbucks
11.2015 - 12.2022
  • Trained new employees with positive reinforcement and encouraging coaching
  • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift
  • Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

No Degree - Human Services

Bronx Community College of The City University of New York
The Bronx, NY

High School Diploma -

John F. Kennedy High School
The Bronx, NY
06.2008

Skills

  • Interpersonal Skills
  • Deals effectively with a wide variety of people
  • Handles conflict successfully
  • Teamwork Skills
  • Ability to work effectively in a team setting
  • Able to motivate team members to greater success
  • Communication Skills
  • Speaks persuasively and articulately
  • Listens carefully and accurately
  • Exceptional communication
  • Problem-solving abilities
  • Multitasking Abilities
  • Employee Training

Personal Information

Title: Direct Support Professional

Timeline

Transit Outreach Specialists

BRC
06.2023 - Current

Direct Support Professional

YAI
08.2019 - 05.2023

Supervisor/Barista

Starbucks
11.2015 - 12.2022

No Degree - Human Services

Bronx Community College of The City University of New York

High School Diploma -

John F. Kennedy High School

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Fatima Willis