Fatima Yaghnam
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Auditor
JetStream Ground Services
10.2022 - Current
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Executed audit phases and entered data into accounting software for analysis.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Prepared educational materials such as module summaries, videos and informational packets.
- Authored, updated and implemented training procedures.
- Developed training programs to meet company objectives.
- Maintained records on attendance and participation.
- Developed effective training manuals, modules and teaching aids.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Identified legal tax savings and recommended ways to improve profits.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Developed audit policies, guiding administrative and technical functions.
Supervisor
Envoy Air
01.2020 - 10.2022
- Responsible for shift management of ground and baggage service operation for
- American Airlines
- Responsibilities include coordinating staffing and ground agents for upwards of 9 flights per shift with a staff size of 12-15 agents
- Other responsibilities include hiring, training, and coaching staff as well as enforcement of company, OSHA, CDC, FAA and TSA guidelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas
Nursing Assistant
Advocate Aurora, St. Luke's Medical Center
03.2018 - 11.2021
- Provided personal care to patients, this included assistance with movement, feeding, hygiene and skin care
- Kept track of patient vital statistics on a strict schedule
- Assisted with the processing of admissions and discharge orders
- Adhered to CDC, OSHA and hospital guidelines to reduce risk of infection and contamination to patients and staff.
- Supported needs of 4+ residents under long-term care
Service Desk Agent
Home Depot
06.2018 - 11.2018
- Tasked with answering any customer questions in regards to products, returns, and product location.
- Arranged for pick-up of orders
- Maintained clean and orderly workspace to provide customers sense of assurance of quality of service would receive.
Education
Associates Degree - Marketing
Milwaukee Area Technical College
Milwaukee, WI12.2023
High School Diploma -
Greenfield High School
Greenfield, WI06.2016
Skills
- GRADUATION DATE:
- JUNE 2016
- MS Office
- Excellent Communication
- Planning and Coordination
- Training and Development
- Problem-Solving
- Team building
- Good Telephone Etiquette
- Multitasking Abilities
- Written Communication
- Analytical and Critical Thinking
- Active Listening
- Self-Motivated
- First Aid/CPR
- Attention to Detail
- PPE Compliance
- Flexible and Adaptable
- Data Entry
Certification
Certified Nursing Assistant
Timeline
Corporate Auditor
JetStream Ground Services
10.2022 - Current
Supervisor
Envoy Air
01.2020 - 10.2022
Service Desk Agent
Home Depot
06.2018 - 11.2018
Nursing Assistant
Advocate Aurora, St. Luke's Medical Center
03.2018 - 11.2021
Associates Degree - Marketing
Milwaukee Area Technical College
High School Diploma -
Greenfield High School
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