Fatima Ezzahra Faiz
Raleigh,NC
Summary
Finance major with practical experience in banking, sales, and credit management. Over 6 years in customer service, with strong analytical and problem-solving skills. Looking to apply my expertise in a finance or analyst role to drive efficiency and decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credit to cash Analyst (Deduction)
Teleflex
02.2024 - Current
- Managed customer deductions, ensuring accurate payment application and timely account adjustments
- Collaborates across teams to resolve discrepancies, identify trends, and drive process improvements
- Resolved customer deductions, ensuring timely payment application and account accuracy in collaboration with accounts receivable
- Investigated billing discrepancies, recommending process improvements
- Worked with sales, customer service, and finance teams to address complex inquiries and ensure proper credit processing
- Utilized SAP and financial software to manage deductions in compliance with company policies
Bank Teller
Wells Fargo
01.2022 - 05.2023
- Accurately and efficiently processed customer transactions, including deposits, withdrawals, and check cashing, while adhering to bank policies and procedures
- Balanced cash drawer and maintained accurate transaction records to ensure financial report accuracy and prevent discrepancies
- Promoted bank products and services to customers, identifying opportunities for cross-selling and upselling to meet their financial needs
- Followed security protocols and remained vigilant to detect and address potential fraud, protecting bank assets
Sales Associate
Diamond Pyramid
01.2019 - 02.2023
- Offered product and service consultations and employed upselling techniques
- Maintained knowledge of current promotions, exchange guidelines, and security practices
- Cultivated strong relationships with peers and management to achieve team goals in sales, service, and operations
- Managed operations in the manager's absence and trained new hires
Education
Bachelor of Science - Business Administration, Concentration in Finance
East Carolina University
Greenville, NC12.2023
Skills
- Financial Analysis
- Multitasking
- Cash handling expertise
- SAP
- Credit management
- Team building
- Customer service
- Problem-solving abilities
- Microsoft Excel
- Sales expertise
- Strong attention to detail
Certification
Truist Leadership
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Credit to cash Analyst (Deduction)
Teleflex
02.2024 - Current
Bank Teller
Wells Fargo
01.2022 - 05.2023
Sales Associate
Diamond Pyramid
01.2019 - 02.2023
Truist Leadership
Bachelor of Science - Business Administration, Concentration in Finance
East Carolina University
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