Fatimah Abdullah
Richmond,TX
Summary
Dedicated childcare provider with experience at Baghdad, skilled in fostering emotional support and promoting healthy habits. Demonstrated reliability and strong problem-solving abilities while maintaining a safe environment. CPR certified and proficient in infant care, I build trust with families to deliver tailored, high-quality childcare services.
Overview
5
5
years of professional experience
Work History
Baby Sitter
Baghdad
02.2018 - 03.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Education
Bachelor of Computer Science -
Baghdad University
Baghdad Iraq09-2022
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Reliability
- Critical thinking
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Child supervision
- Attention to detail
- Childcare
Customer service
Professional Summary
Dedicated and customer-focused professional with [5] years of experience in customer service. Skilled in handling customer inquiries, resolving complaints, and providing excellent support to enhance customer satisfaction. Strong communication and problem-solving abilities, with a passion for delivering a positive customer experience.
Key Skills- Excellent verbal and written communication
- Problem-solving and conflict resolution
- Customer relationship management
- Multitasking and time management
- Sales and upselling techniques
- Proficiency in Microsoft Office, Microsoft word etc.]
Customer Service Representative
Baghdad Clothe Center - Sales person and customer service
- Managed a high volume of customer inquiries via phone, email, and chat.
- Provided accurate information about products and services.
- Resolved customer complaints efficiently to maintain satisfaction and retention.
- Processed orders, returns, and refunds in accordance with company policies.
- Assisted in training new team members on customer service best practices.
Front disk represinative
Front Desk Customer Service Representative
[university of Baghdad] – [09-2018/ 09-2021]
- Greeted and assisted customers, ensuring a welcoming and professional front desk experience.
- Answered phone calls, responded to inquiries, and provided accurate information about company services.
- Managed check-ins, appointments, and customer records efficiently using [mention any software, e.g., or booking systems].
- Handled customer complaints and concerns promptly, ensuring high levels of satisfaction.
- Processed payments, invoices, and other administrative tasks as needed.
- Assisted in maintaining a clean and organized reception area.
- Coordinated with different departments to ensure seamless customer support.
Timeline
Baby Sitter
Baghdad
02.2018 - 03.2023
Bachelor of Computer Science -
Baghdad University
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