Fatimah Blake
Richmond,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
PREMIER BANKING CUSTOMER SERVICE
WELLS FARGO BANK
03.2022 - Current
- Address customer service inquiries for high-value customers in a timely manner
- Provide assistance with complex online banking troubleshooting and debit card needs
- Assist premier customers with fraud cases and unauthorized debit card transactions
- Use specialized computer software for researching databases and handling high-value transactions
- Manage 3rd party aggregator disputes
- Open and close CD accounts for high-value customers
- Place outbound calls to create and maintain strong connections with premier customers
AMAZON DRIVER
AMAZON
06.2020 - 02.2022
- Transporting and delivering goods and/or items to clients or business in a safe, timely manner
- Examining and reviewing orders before and after delivery to ensure that orders are complete, accurate, and clients are satisfied
- Loading and unloading materials from delivery vehicle.
CALL CENTER REPRESENTATIVE
CONCENTRIX
05.2017 - 10.2020
- Properly directed inbound calls in phone queues to improve call flow
- Provide accurate and appropriate information regarding medical insurance to customer inquires
- Follow up and ensure inquiry was resolved.
Education
Some College (No Degree) -
Norfolk State University
Norfolk, VASkills
- Excellent communication skills
- Knowledgeable on computer software (ie Microsoft Outlook, Excel and Word) and proven ability to learn software applications quickly
- Awarded for providing excellent customer service
- Very conscientious worker
- Active Listening and Fast learning
- Troubleshooting and Problem solving
- Critical and Analytical Thinking
- Team Player
- Dedicated, trustworthy and passionate
- Problem-solving abilities
Timeline
PREMIER BANKING CUSTOMER SERVICE
WELLS FARGO BANK
03.2022 - Current
AMAZON DRIVER
AMAZON
06.2020 - 02.2022
CALL CENTER REPRESENTATIVE
CONCENTRIX
05.2017 - 10.2020
Some College (No Degree) -
Norfolk State University
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