Summary
Overview
Work History
Skills
Timeline
Generic

Fatimah Cook

Brooklyn

Summary

I am extremely motivated, hard-working individual I am great with communication I am great with multitest. I am great with customer service and I am able to adapt to any situation.

Overview

15
15
years of professional experience

Work History

Teacher's Assistant

Stuyvesant Heights daycare
Brooklyn
01.2018 - 01.2024
  • Instructed and monitored students in use and care of equipment and materials.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Provided one-on-one support to students requiring additional assistance.
  • Worked remote learning from 2020-2022

Customer Service Representative

Set tripping clothing
Brooklyn
11.2014 - 03.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.

Customer Solutions Associate

Macy’s
New York
03.2012 - 03.2015
  • Conducted follow-up calls with customers after purchase completion to ensure satisfaction.
  • Monitored incoming orders to ensure accuracy of product details, pricing, delivery dates and payment terms.
  • Created effective marketing campaigns that increased sales volume for assigned accounts.

Customer Service Representative

Brooks Brothers
New York
02.2009 - 12.2011
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.

Work to 100% remotely

Skills

  • Classroom management
  • Student assessment
  • Instructional support
  • Remote learning facilitation
  • Communication skills
  • Typing skills
  • Problem solving
  • Writing comprehension
  • Ability to navigate through solutions

Timeline

Teacher's Assistant

Stuyvesant Heights daycare
01.2018 - 01.2024

Customer Service Representative

Set tripping clothing
11.2014 - 03.2017

Customer Solutions Associate

Macy’s
03.2012 - 03.2015

Customer Service Representative

Brooks Brothers
02.2009 - 12.2011
Fatimah Cook