Fatimah Curry
Columbia,SC
Summary
Qualified, creative, detail-oriented Business Analyst with a broad-based background and 20 years of experience conducting analysis and research to develop solutions to complex business problems in high-pressure environments. Astute, adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings and staying on top of daily demands. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Recognized as a decisive, refined leader and excellent team player. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Information Systems/Business Analyst III
S.C. Dept. of Health & Environmental Control
Columbia, SC
02.2019 - Current
- Managed diverse projects and served as primary liaison between vendor and multiple internal groups to clarify goals and meet standards and deadlines. Documented for data capture, storage and forecast analysis.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current and desired operations.
- Evaluate business processes for improvement opportunities through automation or streamlining to achieve key performance metrics.
- Provide guidance on software design principles, process flows, best practices, techniques, methods, user stories and toolsets used in the development lifecycle.
- Assure adherence to existing policies and procedures against industry standards to maintain compliance.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Develop training materials for internal staff and external customers on new system functionality.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Present complex technical concepts in a clear manner suitable for non-technical audiences.
- Gather feedback from both internal and external end users regarding usability issues related to applications or systems.
- Provide technical support for internal staff and the regulated community.
Senior Training Specialist/Business Analyst
Blue Cross Blue Shield of SC
Columbia, SC
10.2001 - 01.2019
- Conducted needs assessments to identify gaps in existing employee knowledge and skills.
- Coordinated with subject matter experts to develop content that aligned with organizational goals.
- Developed, implemented, organized, and facilitated training plans to ensure effective onboarding of new and existing employees.
- Designed, delivered, and maintained accuracy of training materials with a focus on adult learning. Modules include, instructor-led courses, cross training, eLearning, job aids, quick reference guides, manuals and other instructional materials.
- Provided feedback to managers regarding employee participation and progress against established competencies. To include, advising management on changes required in existing curricula or design of new courses.
- Documented best practices for ongoing improvement of training processes and procedures.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coaching (Role play) various scenarios with teams to build confidence in handling situations.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Evaluated effectiveness of training by using feedback surveys, interviews with employees, focus groups and other relative means.
- Evaluated training materials, to include those prepared by other instructors, and offered actionable suggestions for improvement to drive effective and desired outcomes.
Education
Master of Arts - Human Resources Development
Webster University
Columbia, SC12.2004
Bachelor of Science - Sociology
University of South Carolina - Columbia
Columbia, SC05.2001
Skills
- Forecasting and Planning
- Technical Writing
- Analytical/Complex Problem-Solving
- Solutions/Detail/Goal-Oriented
- Assessment Skills (Needs)
- Orientation and Onboarding
- Defect Management (Bug Tracking; HP Quality Center)
- Peer Relationships and Rapport
- Interpersonal Communication
- Structured Query Language (SQL)
- Joint Application Development (JAD)
- Learning Management System (LMS)
- Rumba Mainframe
- ADDIE Model Methodology
- Software Development Life Cycle (SDLC)
- Business Requirement Development (BRD)
- AGILE/Scrum4
- Decision-Making
- Data Entry/Mapping/Mining/Examination
- Tactful and Diplomatic
- Typing Proficiency
- Adult/Group/Individual Educator
- Staff Training, Mentorship, Coaching and Development
- Critical Thinking
- Reading Comprehension
- Requirements Gathering
- Multi-Task/Conflict/Operations/Project/Data Management
- Active Listening
- Research and Development
- Quality Assurance/Control
- Information Security
- Inbound and Outbound Customer Service/Relations
- Process Optimization /Improvement/Implementation/Monitoring
- Course Materials and Program Organization/Preparation/Development/Design
- Curriculum Design/Procedure Manual Writing
- Training Module Video Production
- Discussion/lectures/Meeting Facilitation
- Technical Support
- Business Process Improvement & Optimization
- Gap/Systems/Root Cause/Business Needs/Workflow/Operations Analysis
- CRM Systems
- User Acceptance/Software Systems/User Interface Testing
- Best Practices and Methodologies Documentation
- Healthcare Industry Experience
- Environmental Sector Experience
- Medical Terminology
- Procedure Code/ICD-9/ICD-10
- Microsoft Office Suite
- Adobe Creative Suite
Certification
Assistant Public Manager (APM) certification
- Supervisory Practices, September 2023
- Coaching, October 2023
- The 5 Choices to Extraordinary Productivity, November 2023
Technical Competencies
- Functional Architect
- Lead product consultant
- Co-product owner/product management
- Automated Customer Service
- Product/Systems Configuration Management
- Project Management/Implementation
- Program Management (RUP Methodology)
- System/Process Implementation
- Design Support
- Narrative Test Case Development
- SharePoint
- JIRA (Atlassian)
- Zoom
References
References available upon request.
Timeline
Lead Information Systems/Business Analyst III
S.C. Dept. of Health & Environmental Control
02.2019 - Current
Senior Training Specialist/Business Analyst
Blue Cross Blue Shield of SC
10.2001 - 01.2019
Master of Arts - Human Resources Development
Webster University
Bachelor of Science - Sociology
University of South Carolina - Columbia
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