Qualified, creative, detail-oriented Business Analyst with a broad-based background and 20 years of experience conducting analysis and research to develop solutions to complex business problems in high-pressure environments. Astute, adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings and staying on top of daily demands. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Recognized as a decisive, refined leader and excellent team player. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Information Systems/Business Analyst III
S.C. Dept. of Health & Environmental Control
Columbia, SC
02.2019 - Current
Managed diverse projects and served as primary liaison between vendor and multiple internal groups to clarify goals and meet standards and deadlines. Documented for data capture, storage and forecast analysis.
Conducted interviews with subject matter experts to gather information on existing systems and procedures.
Identified gaps between current and desired operations.
Evaluate business processes for improvement opportunities through automation or streamlining to achieve key performance metrics.
Provide guidance on software design principles, process flows, best practices, techniques, methods, user stories and toolsets used in the development lifecycle.
Assure adherence to existing policies and procedures against industry standards to maintain compliance.
Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Develop training materials for internal staff and external customers on new system functionality.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Present complex technical concepts in a clear manner suitable for non-technical audiences.
Gather feedback from both internal and external end users regarding usability issues related to applications or systems.
Provide technical support for internal staff and the regulated community.
Senior Training Specialist/Business Analyst
Blue Cross Blue Shield of SC
Columbia, SC
10.2001 - 01.2019
Conducted needs assessments to identify gaps in existing employee knowledge and skills.
Coordinated with subject matter experts to develop content that aligned with organizational goals.
Developed, implemented, organized, and facilitated training plans to ensure effective onboarding of new and existing employees.
Designed, delivered, and maintained accuracy of training materials with a focus on adult learning. Modules include, instructor-led courses, cross training, eLearning, job aids, quick reference guides, manuals and other instructional materials.
Provided feedback to managers regarding employee participation and progress against established competencies. To include, advising management on changes required in existing curricula or design of new courses.
Documented best practices for ongoing improvement of training processes and procedures.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Coaching (Role play) various scenarios with teams to build confidence in handling situations.
Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
Evaluated effectiveness of training by using feedback surveys, interviews with employees, focus groups and other relative means.
Evaluated training materials, to include those prepared by other instructors, and offered actionable suggestions for improvement to drive effective and desired outcomes.
Education
Master of Arts - Human Resources Development
Webster University
Columbia, SC
12.2004
Bachelor of Science - Sociology
University of South Carolina - Columbia
Columbia, SC
05.2001
Skills
Forecasting and Planning
Technical Writing
Analytical/Complex Problem-Solving
Solutions/Detail/Goal-Oriented
Assessment Skills (Needs)
Orientation and Onboarding
Defect Management (Bug Tracking; HP Quality Center)
Peer Relationships and Rapport
Interpersonal Communication
Structured Query Language (SQL)
Joint Application Development (JAD)
Learning Management System (LMS)
Rumba Mainframe
ADDIE Model Methodology
Software Development Life Cycle (SDLC)
Business Requirement Development (BRD)
AGILE/Scrum4
Decision-Making
Data Entry/Mapping/Mining/Examination
Tactful and Diplomatic
Typing Proficiency
Adult/Group/Individual Educator
Staff Training, Mentorship, Coaching and Development
User Acceptance/Software Systems/User Interface Testing
Best Practices and Methodologies Documentation
Healthcare Industry Experience
Environmental Sector Experience
Medical Terminology
Procedure Code/ICD-9/ICD-10
Microsoft Office Suite
Adobe Creative Suite
Certification
Assistant Public Manager (APM) certification
Supervisory Practices, September 2023
Coaching, October 2023
The 5 Choices to Extraordinary Productivity, November 2023
Technical Competencies
Functional Architect
Lead product consultant
Co-product owner/product management
Automated Customer Service
Product/Systems Configuration Management
Project Management/Implementation
Program Management (RUP Methodology)
System/Process Implementation
Design Support
Narrative Test Case Development
SharePoint
JIRA (Atlassian)
Zoom
References
References available upon request.
Timeline
Lead Information Systems/Business Analyst III
S.C. Dept. of Health & Environmental Control
02.2019 - Current
Senior Training Specialist/Business Analyst
Blue Cross Blue Shield of SC
10.2001 - 01.2019
Master of Arts - Human Resources Development
Webster University
Bachelor of Science - Sociology
University of South Carolina - Columbia
Similar Profiles
Natasha Wright SandersNatasha Wright Sanders
Nurse Administrator/Nurse Consultant at SC Department of Public Health/Department of Health and Environmental ControlNurse Administrator/Nurse Consultant at SC Department of Public Health/Department of Health and Environmental Control
ENVIRONMENTAL HEALTH AND SAFETY TECHNICIAN at Control Environmental Health and SafetyENVIRONMENTAL HEALTH AND SAFETY TECHNICIAN at Control Environmental Health and Safety
Community Engagement Director at State of South Carolina Department of Health and Environmental Control (DHEC)Community Engagement Director at State of South Carolina Department of Health and Environmental Control (DHEC)