Summary
Overview
Work History
Education
Skills
Timeline
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Fatimah Hodges

Atlanta,GA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Sales Associate

Nike Inc.
08.2019 - 10.2023
  • Increased sales by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided a welcoming store environment, and addressed consumers concerns promply.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product and member services.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Achieved daily sales goals and percentage goals for sign ups and memberships consistently by reaching my effective sales strategies and maintaining a high level of product knowledge and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Delivery Driver

Same Day Delivery (DHL)
01.2018 - 02.2019
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Education

Massage License - Massage Therapy

Cortiva Institute- New Jersey
Hoboken, NJ
08.2015

Associate Degree in Nursing - Medical Assisting

ASA College For Excellence
Manhattan, NY
06.2009

Skills

* Excellent Customer Service Skills

* Great Sales skill achievments

* High Sign up and membership Skills

*Knowlege of POS and AMD devices

Timeline

Sales Associate

Nike Inc.
08.2019 - 10.2023

Delivery Driver

Same Day Delivery (DHL)
01.2018 - 02.2019

Massage License - Massage Therapy

Cortiva Institute- New Jersey

Associate Degree in Nursing - Medical Assisting

ASA College For Excellence

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Fatimah Hodges