Fatimah Mahdee
Boston,MA
Summary
Experienced customer service op 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
9
9
years of professional experience
Work History
Customer Code Operator Representative
Masco
Boston, MA
06.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed senior operators duties such as manage hospital related codes and emergencies.
- Managed over 100 calls per day while provided customer care and servic.
Customer Service Representative
Simplisafe
Boston, MA
06.2014 - 04.2016
- Resolve customer complaints regarding sales and service
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Stockroom Manager
Club Monaco
Boston, MA
04.2013 - 05.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised and performing services for customers
Executive Assistant
Heiress Boutique
Boston, MA
06.2012 - 03.2013
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Formulate pricing policies for merchandise, according to profitability requirements
- Planned and coordinated events that took place within the retail space
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MA05.2008
Skills
- Complaint resolution
- Service standard compliance
- Inbound and Outbound Calling
- Team work
Timeline
Customer Code Operator Representative
Masco
06.2017 - Current
Customer Service Representative
Simplisafe
06.2014 - 04.2016
Stockroom Manager
Club Monaco
04.2013 - 05.2014
Executive Assistant
Heiress Boutique
06.2012 - 03.2013
High School Diploma -
West Roxbury Academy
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