Fatima J Lozano Hernandez
Fresno,United States
Summary
Experienced with coordinating front and back office operations in medical environment. Utilizes strong organizational skills and attention to detail to manage patient flow and administrative duties efficiently. Track record of improving patient satisfaction through effective communication and timely service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front and Back Office Lead Medical Assistant
Nicholas Orme MD Inc.
01.2021 - Current
- Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
- Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored daily appointments schedule for smooth operation of the clinic.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
- Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management.
Assistant Manager
Ramos Furniture
01.2020 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Medical Assisting Certification - Medical Assisting
Fresno City College
Fresno, CA07-2020
Skills
- Scheduling appointments
- Insurance verification
- Patient care coordination
- Medical terminology expertise
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of 6-8 staff members.
- Successfully transitioned facility to use of Practice Fusion EHR.
Certification
- Basic Life Support (BLS) - American Heart Association.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front and Back Office Lead Medical Assistant
Nicholas Orme MD Inc.
01.2021 - Current
Assistant Manager
Ramos Furniture
01.2020 - 01.2021
- Basic Life Support (BLS) - American Heart Association.
Medical Assisting Certification - Medical Assisting
Fresno City College
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