Fatima J. Perez Morales

-Managed daily operations of a family-owned business through customer service, handling supplier accounts, managing custom-made orders and completing material inventory.

- Acted as the main point of communications from customers, suppliers, and vendors to the owners which allowed for better working relationships and satisfaction for all parties through researching and comparing prices for different supplies and materials.

- Updated the marketing and advertising campaigns daily to expand the business through social media platforms, printed media, and other digital platforms, which resulted in an increased product exposure by a 100-mile radius and increased the customer base by 75% over a 6-month period.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts through the phone.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

-Monitored students progress through ongoing evaluation and documentation of responses to recreational activities, updated parents/guardians daily.

-Managed inventory of supplies needed for therapeutic recreation programs, maintaining budget constraints while ensuring the availability of necessary resources.

-Provided special needs students one-on-one mentoring.

-Responsible for organizing extracurricular activities for students as well as handling calls for the bilingual department.