Fatima M Sorto Vasquez
Manassas ,VA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
General Manager
Extended Stay America
Springfield, Virginia
11.2023 - 12.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Cleaning Crew Member
Sport Rock Climbing Center
5308 Eisenhower Alexandria, Virginia United States
09.2021 - 08.2024
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Team Leader
Extended Stay America
200 Bluestone Rd Alexandria VA 22304
01.2022 - 11.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Guest Service Representative
Extended Stay America
8201 Old Courthouse Rd Vienna
10.2021 - 02.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered hotel phones with professionalism and directed calls appropriately.
Food Court Employee
Costco Wholesale
1200 S Fern St Arlington, VA 22202 United States
11.2018 - 09.2020
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Bakery Worker
Costo Wholesale
1200 S Fern St Arlington, VA 22202 United States
11.2018 - 03.2019
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Education
Falls Church High School
Falls Church, VASkills
- Giving Constructive Feedback
- Coordinate Supplies
- Preventive Maintenance Coordination
- HVAC Systems
- Expense control
- Staff training
- Supply chain management
Contact
Manassas , VA 20109
Timeline
General Manager
Extended Stay America
11.2023 - 12.2024
Team Leader
Extended Stay America
01.2022 - 11.2023
Guest Service Representative
Extended Stay America
10.2021 - 02.2022
Cleaning Crew Member
Sport Rock Climbing Center
09.2021 - 08.2024
Food Court Employee
Costco Wholesale
11.2018 - 09.2020
Bakery Worker
Costo Wholesale
11.2018 - 03.2019
Falls Church High School