Subject Matter Expert (Client, Health Services)
TTEC
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Updated documentation for recordkeeping and compliance purposes.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.