Fatimata Diop
O'Fallon,MO
Summary
Dedicated and compassionate professional with a strong commitment to serving individuals and communities in need. Exceptional multitasker with a proven track record of reliability and superb organizational abilities. Possessing over ten years of experience in client interface roles, I have honed my skills in building rapport, providing support, and advocating for those in challenging circumstances. My rock-solid work ethic and dedication to quality assurance ensure that I consistently deliver high-quality services to clients. With a friendly personality and excellent interpersonal communication skills, I excel in fostering trusting relationships and collaborating effectively with colleagues and stakeholders. I am enthusiastic about the opportunity to contribute to your team's mission and make a positive impact in the lives of others through social work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bachelor of Social Work Intern
St. Louis Life
O'Fallon, MO
01.2024 - Current
- Assist in the development and implementation of individualized care plans for residents, in collaboration with social workers and other interdisciplinary team members.
- Assist in conducting assessments, identifying needs and goals, and coordinating services to meet those needs.
- Advocate for the rights and interests of residents ensuring they have access to necessary services, resources, and opportunities to enhance their quality of life and promote their independence.
- Assist social workers in conducting assessments, providing emotional support to residents, and facilitating group activities.
- Maintain accurate and up-to-date documentation of client interactions, progress notes, and service plans per agency policies and regulatory requirements.
- Support residents in participating in community activities, outings, and social events, and facilitating opportunities for them to develop relationships and connections outside of the facility.
- Provide education and support to residents on strategies for enhancing independence and self-advocacy.
- Collaborate with other staff members, including nurses, therapists, direct support professionals, and administrative staff, to ensure coordinated and comprehensive care for residents.
Non-Commissioned Officer in Charge Pediatrics Clinics Sub-Specialty
United States Air Force
Dayton, OH
01.2019 - 03.2023
- Managed schedules and coordinated staff assignments to ensure efficient clinic operations.
- Delivered exceptional patient care and maintained a positive patient experience.
- Supervised a team of technicians, providing guidance and support to ensure high-quality patient care.
- Monitored workflow to ensure deadlines were met on time.
- Executed technician duties with precision and attention to detail, contributing to the overall success of the clinic.
- Adapted to additional roles as required, demonstrating flexibility and dedication to mission success.
- Resolved customer complaints efficiently and professionally.
- Collaborated with other departments to develop innovative solutions to problems.
- Implemented changes based on feedback from customers or stakeholders.
- Enforced security protocols within the workplace environment.
- Supervised the maintenance of office equipment and supplies inventory levels.
Executive Assistant to the Commander: 88 Healthcare Operation Squadron
United States Air Force
, United States
01.2021 - 04.2022
- Provide excellent customer service to fellow squadron members including higher-ranking officers and civilians.
- Manage the Commander's calendar efficiently, which involves scheduling appointments, meetings, and other commitments, and ensuring the Commander is briefed on upcoming events.
- Answer phone calls, respond to emails, and handle other forms of communication on behalf of the Commander, ensuring timely and professional responses.
- Route forms and documents for signature, ensuring proper authorization and adherence to protocols.
- Track tasks assigned to various individuals within the squadron, ensuring they are completed within designated timelines and following up on any outstanding tasks.
- Set up and update weekly leadership meeting slides, organize Commander's calls, and arrange monthly newcomer's briefings, ensuring all necessary materials and logistics are in place.
- Conduct administrative reviews on various documents, including PDFs, performance reports, awards, decorations, etc., to ensure accuracy, completeness, and compliance with regulations.
Medical Technician
United States Air Force
, United States
03.2019 - 01.2021
- Document and update patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Support healthcare teams in consistently delivering timely and quality care according to company standards.
- Monitor vital signs including temperature, pulse, respiration rate, and blood pressure.
- Provide excellent patient support and care to patients and families.
- Adhere to all safety and infection control precautions and regulations.
- Implement safety measures within the clinical environment per OSHA standards.
Associate Rural Carrier
United States Post Office
Saint Charles, Mo
01.2017 - 01.2019
- Checked all outgoing mail pieces for accuracy before loading them onto the truck for delivery.
- Followed strict package safety standards to protect customers and team members.
- Greeted customers with a pleasant attitude and offered assistance with mail-related issues.
- Conducted daily vehicle inspections of assigned vehicles.
- Provided customer service by answering questions about postal services.
- Maintained accurate records of deliveries, pickups, and undeliverable mail.
Non-Commissioned Officer
US Air Force, Reserve
, IL
03.2022 - Current
- Supervised subordinate staff in carrying out daily duties and activities.
Flight Attendant
Trans States Airlines
Saint Louis, MO
01.2013 - 01.2016
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flights.
- Delivered onboard customer service including food and beverage service.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Education
Certificate - Gender Studies
University of Missouri - St Louis
St Louis, MO08-2024
Bachelor’s degree in Social Work -
University of Missouri, St. Louis
08-2024
Associate degree in Applied Health Sciences -
Community College of the Air Force
01.2022
Associate degree in Communication -
Saint Louis Community College
01.2012
Skills
- Emergency Response Coordination
- Work Coordination
- Innovation and Creativity
- Information Verification
- Community Relations
- Rule Enforcement
- Emergency Response
- Strategic Planning
Licensure And Training
- Nationally Registered Emergency Medical Technician (EMT)
- Airmen Leadership School Graduate
- Basic Life Support Certified
Leadership Experience
- Unit Safety Manager, Prepare and perform safety briefings, track and report any mishap whether on or off duty for Active duty Service Coming up with ways to reduce/avoid mishaps
- Unit Fitness Program Manager, Track, administer, and record fitness assessments for the entire Squadron.
- Non-Commissioned Officer in Charge of the Minimal Team for mass casualty, Organize and track training for the team.
- Wing NCO Committee Lead, In charge of Community Outreach
Languages
- English – Fluent, can speak, read and write
- French – Fluent, can speak, read and write
- Bambara – Fluent, can only speak
References
References are available upon request.
Accomplishments
- Air and Space Commendation Medal for Meritorious Service
- Airmen Leadership School Distinguished graduate
- Air Force Humanitarian Service Medal
- Unsung Hero Award
- Air Force Senior Airmen Below the Zone
- Good Conduct Medal
Languages
English
Professional
French
Professional
Bambara
Professional
Certification
- Nationally Registered Emergency Medical Technician (EMT)
- Basic Life Support Certified (BLS)
- Airmen Leadership School Graduate
Timeline
Bachelor of Social Work Intern
St. Louis Life
01.2024 - Current
Non-Commissioned Officer
US Air Force, Reserve
03.2022 - Current
Executive Assistant to the Commander: 88 Healthcare Operation Squadron
United States Air Force
01.2021 - 04.2022
Medical Technician
United States Air Force
03.2019 - 01.2021
Non-Commissioned Officer in Charge Pediatrics Clinics Sub-Specialty
United States Air Force
01.2019 - 03.2023
Associate Rural Carrier
United States Post Office
01.2017 - 01.2019
Flight Attendant
Trans States Airlines
01.2013 - 01.2016
Certificate - Gender Studies
University of Missouri - St Louis
Bachelor’s degree in Social Work -
University of Missouri, St. Louis
Associate degree in Applied Health Sciences -
Community College of the Air Force
Associate degree in Communication -
Saint Louis Community College
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