Fatima Theresa Dela Rosa
Eureka,CA
Summary
Accomplished Senior Legal Office Assistant with a proven track record at Humboldt County Correctional Facility, enhancing organizational efficiency and legal compliance. Skilled in document management and adept at building strong relationships, I significantly improved accuracy and service quality. Intermediate Level in Microsoft Office and known for exceptional communication, I thrive in fast-paced environments, demonstrating adaptability and a results-driven approach.
Overview
23
23
years of professional experience
Work History
Senior Legal Office Assistant
Humboldt County Correctional Facility
2015.05 - Current
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Demonstrated adaptability by stepping in to support department head as needed, showcasing versatility and willingness to contribute to overall company success.
- Managed confidential information discreetly, maintaining strict adherence to data privacy regulations and company policies.
- Optimized resource allocation within the department by monitoring inventory levels and placing timely orders for office supplies, equipment, and other necessities.
- Organized and maintained comprehensive filing systems, allowing for easy retrieval of important documents and efficient recordkeeping.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent relationships with other law enforcement agencies and other County and City Departments through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Cashier
Winco
2014.07 - 2014.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Records Specialist
Fremont Police Department
2007.06 - 2011.06
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Scanned paper records to transfer to digital filing systems.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Created and implemented standard operating procedures for records handling.
- Maintained and updated records through dedicated digital database.
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Redacted information as requested when faced with potential privacy violations.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed established policies and procedures to maintain compliance with regulations.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Correctional Officer
Fremont Police Department
2001.05 - 2007.06
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Education
Bachelor of Science - Recreational Therapy
San Jose State University
San Jose06.1999
High School Diploma -
James Logan High School
Union City, CA06.1993
Skills
- File Organization
- Billing and Invoicing
- Typing Speed
- Document Management
- Legal Compliance
- Calendar Management
- Fast Learner
- Scheduling/Planning
- Relationship Building
- Client Communication
- Microsoft Office
- Writing and editing
- Task Prioritization
- Office Management
- Document filing
- Client Relations
- Customer Relationship Management
- Organizational Efficiency
- Document Preparation
- Client service and support
- Exceptional telephone etiquette
- Administrative Support
- Document Editing
- Document drafting
- Correspondence
- Document Control
- Proofreading
- Problem-Solving
- Time Management
- Efficient multi-tasker
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Office Administration
- Clerical assistance
- Adobe Acrobat
- Documentation and Recordkeeping
- Office Equipment Use
- Data Entry
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
Timeline
Senior Legal Office Assistant
Humboldt County Correctional Facility
2015.05 - Current
Cashier
Winco
2014.07 - 2014.09
Records Specialist
Fremont Police Department
2007.06 - 2011.06
Correctional Officer
Fremont Police Department
2001.05 - 2007.06
Bachelor of Science - Recreational Therapy
San Jose State University
High School Diploma -
James Logan High School
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