Summary
Overview
Work History
Education
Skills
Timeline
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Fatimatou Gai

Jonesboro,Georgia

Summary

Experienced retail leader with 7+ years of expertise in customer service, team development, and store operations. Skilled in training and supervising staff, optimizing sales strategies, and enhancing customer satisfaction. Proven ability to analyze KPIs, manage financial transactions, and implement loss prevention measures to drive efficiency. Committed to fostering a positive team culture and delivering exceptional service in fast-paced retail environments.

Overview

10
10
years of professional experience

Work History

Head Assistant Manager

Snipes
01.2024 - Current
  • Led store operations and staff management to consistently achieve company objectives.
  • Directed team performance through effective communication, training, and development, fostering a performance-driven culture.
  • Designed and executed schedules, visual merchandising, and operational tasks within strict timelines, ensuring alignment with sales goals and payroll budgets.
  • Partnered with district and corporate leadership on associate relations, while enhancing customer satisfaction and brand loyalty through innovative problem-solving and strategic planning.

Assistant Store Manager

Champs Sporting Goods
08.2022 - 01.2024
  • Optimized store performance by analyzing sales trends and implementing data-driven strategies.
  • Led staff development, supervising and coaching employees to enhance skills and advance in their roles.
  • Improved inventory efficiency through audits, accurate ordering, and streamlined stock organization.
  • Elevated customer satisfaction by training sales associates, refining service strategies, and addressing feedback.

Team Lead

Walmart
08.2019 - 08.2022
  • Managed financial operations, overseeing cash handling for a $100M volume store while ensuring accuracy and security.
  • Led staff development, training and mentoring a team of 50+ associates to improve efficiency and performance.
  • Enhanced customer satisfaction, maintaining a 95.6% rating by implementing service improvements and resolution strategies.
  • Optimized retail operations, analyzing customer feedback and sales trends to drive engagement and loyalty.

Support Manager

Walmart
05.2018 - 08.2019
  • Managed operations and merchandising across the general merchandise department, ensuring seamless execution and inventory control.
  • Supported leadership, assisting the Store Manager and Assistant Managers in driving sales and operational efficiency.
  • Recruited and trained sales floor associates and department managers to enhance team performance and customer service.
  • Led merchandising strategies, optimizing store layouts and product placement to maximize customer engagement and profitability.

Customer Service Manager

Walmart
07.2015 - 05.2018
  • Led frontend operations, ensuring seamless customer interactions, efficient checkout processes, and issue resolution.
  • Managed and trained teams, developing associates to enhance service quality and operational efficiency.
  • Oversaw financial transactions, including cash handling, refunds, and loss prevention protocols.
  • Optimized customer experience, analyzing feedback and implementing strategies to improve satisfaction and loyalty.

Education

High School Diploma -

Tri Cities High School
Atlanta, GA

Skills

  • KPI tracking and analysis
  • Operational Management
  • Sales & Merchandising Optimization
  • Customer Service Leadership
  • Team development
  • Collaborative team management
  • Client satisfaction analysis
  • Financial Oversight & Loss Prevention

Timeline

Head Assistant Manager

Snipes
01.2024 - Current

Assistant Store Manager

Champs Sporting Goods
08.2022 - 01.2024

Team Lead

Walmart
08.2019 - 08.2022

Support Manager

Walmart
05.2018 - 08.2019

Customer Service Manager

Walmart
07.2015 - 05.2018

High School Diploma -

Tri Cities High School

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Fatimatou Gai