Fatimatou Jallow
Service Delivery Management Consultant
Overland Park
Summary
Business-focused professional with a Master of Science in Information Systems & Business Analytics and over 9 years of experience driving strategic initiatives, process improvements, and data-driven decision-making. Proven ability to translate complex data into actionable insights, optimize operations, and foster collaborative relationships with stakeholders to support organizational growth and profitability.
Overview
7
7
years of professional experience
Work History
Service Delivery Management Consultant - 2
Cerner Corporation
08.2022 - 06.2023
- Managed service contracts and support engagements, achieving 100% on-time delivery within budget.
- Developed and implemented support strategies, reducing backlog by 85% (from 120 to 18 tickets) within one month through streamlined workflows.
- Partnered with senior executives and third‑party vendors to align service offerings with evolving business objectives.
- Advised clients on product adoption, tools, and best practices, increasing service utilization by 20%.
Senior Delivery Consultant
Cerner Corporation
03.2019 - 08.2022
- Led 30+ system implementations per month, improving client time‑to‑live by 20% and enhancing operational efficiency.
- Conducted deep-dive analyses to identify process bottlenecks, presenting recommendations that reduced average resolution time by 15%.
- Executed system build, testing, and data conversion tasks using structured implementation methodologies
- Mentored junior consultants and collaborated with leadership to refine consulting methodologies.
- Collaborated with cross-functional teams to resolve complex issues and manage escalations effectively
Senior Solution Analyst
Cerner Corporation
04.2016 - 03.2019
- Defined and documented business requirements for front-end and back-end system enhancements, increasing user adoption by 25%.
- Led complex troubleshooting investigations, resolving 95% of escalations within SLA targets by conducting root‑cause analysis and implementing lasting solutions.
- Delegated tasks effectively, set clear expectations, and provided follow-up to ensure progress and resolve roadblocks.
- Created and maintained knowledge articles and best‑practice documentation to support continuous improvement initiatives.
- Coached and trained a team of 10+ analysts, fostering a culture of knowledge sharing and accountability.
Education
Master of Science - Information Systems and Business Analytics
Park University
Parkville, MissouriBachelor of Science - Mathematics
Park University
Parkville, United StatesAssociate of Applied Science - Electronics Technology
Johnson County Community College
Overland Park, KSSkills
- Business Analysis & Requirements Gathering
- Project & Stakeholder Management
- Data Analytics & Reporting
- Strategic Planning & Execution
- Process Improvement & Optimization
- Client Relationship Management
- Cross-Functional Team Leadership
- Change Management & Training
Timeline
Service Delivery Management Consultant - 2
Cerner Corporation
08.2022 - 06.2023
Senior Delivery Consultant
Cerner Corporation
03.2019 - 08.2022
Senior Solution Analyst
Cerner Corporation
04.2016 - 03.2019
Master of Science - Information Systems and Business Analytics
Park University
Bachelor of Science - Mathematics
Park University
Associate of Applied Science - Electronics Technology
Johnson County Community College
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