Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Fatima Zahra Fedda

Fatima Zahra Fedda

Boca Raton,FL

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

8
8
years of professional experience

Work History

Cashier /Retail Sales Associate

Marshalls
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.

Sales Associate

Montecristi
01.2022 - 03.2024
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Enhanced store reputation through effective communication and relationship-building with clients.

Jewelry Sales Associate

Layka Jewelry
01.2021 - 01.2022
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Trained new associates in sales techniques and product knowledge, raising overall team's performance.
  • Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.

Sales Associate

Hamsa Boutique
01.2017 - 03.2021
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma -

Johnson & Wales University
Providence, RI

High School Diploma -

South Florida Health Care Institute
901 W Yamato Rd #150, Boca Raton, FL 33431

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence

Languages

French
Full Professional
English
Full Professional
Arabic
Native or Bilingual

Timeline

Cashier /Retail Sales Associate

Marshalls
11.2024 - Current

Sales Associate

Montecristi
01.2022 - 03.2024

Jewelry Sales Associate

Layka Jewelry
01.2021 - 01.2022

Sales Associate

Hamsa Boutique
01.2017 - 03.2021

High School Diploma -

Johnson & Wales University

High School Diploma -

South Florida Health Care Institute

Similar Profiles

CREATE PROFILE