FATIMA ZAHRA MRINI DBIBRHI
Hertz Corporation
San Francisco,CA
3
Languages
6
years of professional experience
I have a background in banking, finance, and customer service, with a Bachelor’s degree in Banking, Finance & Insurance. I gained banking experience at BNP Paribas, where I worked with financial data, reports, transactions, internal policies, and compliance procedures. I currently work at Hertz in customer service, where I manage customer accounts, resolve issues, and follow company policies and procedures. I am interested in developing my career in risk management, compliance, and financial services at EY.
Work History
Customer Service Representative
2 Years 5 Months- Delivered exceptional customer service by assisting customers with rentals and addressing inquiries promptly.
- Managed customer accounts and processed transactions while resolving issues related to reservations.
- Collaborated with team to ensure smooth operations and consistently meet performance targets.
- Uphold the company’s policies and maintain professionalism in all interactions with customers.
- Work closely with the team to ensure smooth operations and meet performance targets.
Manager
1 Year 6 Months- Enhanced customer experience by effectively addressing complaints.
- Trained bakery staff while managing shift schedules to ensure operational efficiency.
- Assisted with budget management and handled financial transactions.
- Contributed to the development of bakery products and the expansion of the menu.
- Supported development of bakery products and menu expansion to meet customer demand.
Market Manager
1 Year 10 Months- Finalized performance reports to identify trends and inform strategic decisions.
- Assisted clients with inquiries to ensure satisfaction with services. with products and services.
- Managed periodic data accurately to maintain compliance with regulations and support audit readiness.
- Ensured adherence to regulations and assisted during audits.
Education
Bachelor’s degree - Banking, Finance & Insurance
Associate Degree - BTS (2-Year Higher Education Diploma)in Banking
High School diploma - Science Management and Technology
Skills
Risk & Compliance
Banking & Financial Services
Policy & Procedure Compliance
Data Accuracy & Documentation
Financial Reporting
Problem Solving
Research & Information Analysis
Customer Service
Attention to Detail
Microsoft Excel
Microsoft Word & PowerPoint
Time Management & Organization
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Hertz Corporation
03.2024 - CurrentRead More
Manager
La Marais Bakery
09.2022 - 03.2024Read More
Market Manager
BNP PARIBAS
09.2020 - 07.2022Read More
Icademie Business School
Bachelor’s degree from Banking, Finance & Insurance
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Lycée Victor Hugo
Associate Degree from BTS (2-Year Higher Education Diploma)in Banking
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High School Saint Charles
High School diploma from Science Management and Technology
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