FATIMA ZAHRA NAJD
Revere,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Kindergarten Arabic Teacher
ISBCC
09.2022 - Current
- Prepared age-appropriate weekly lesson plans aligned with The community center teachings.
- Adapted lessons into stories and activities to help children comprehend scriptures.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
Student Mentor
BHCC
09.2022 - Current
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Implemented and coordinated school activities and events.
Compounding Pharmacy Technician
Dana Farber Cancer Institute
02.2021 - 08.2021
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Health Insurance Account Manager
National Social Welfare Fund, CNOPS
01.2011 - 01.2020
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
- Met with customers to provide information about available products and policies.
- Conducted research and identified market trends to develop better strategies for sales.
Call Center Operator
SITEL
01.2006 - 01.2011
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Promoted available products and services to customers during service, account management, and order calls.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
Associate of Science - Visual Design
BHCC
Boston, MA05.2024
Certificate - Pharmacy Technician Training Program
Jewish Vocational
Boston, MA02.2021
Specialized Technician Diploma - business
Institute of Applied Technology
Sale, Morocco06.2006
Technician Diploma - Accounting
ISTA
Sale, Morocco2004
High School Diploma -
Kadi Ayad High School
Sale, Morocco2002
Skills
- Active Listening
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Kindergarten Arabic Teacher
ISBCC
09.2022 - Current
Student Mentor
BHCC
09.2022 - Current
Compounding Pharmacy Technician
Dana Farber Cancer Institute
02.2021 - 08.2021
Health Insurance Account Manager
National Social Welfare Fund, CNOPS
01.2011 - 01.2020
Call Center Operator
SITEL
01.2006 - 01.2011
Associate of Science - Visual Design
BHCC
Certificate - Pharmacy Technician Training Program
Jewish Vocational
Specialized Technician Diploma - business
Institute of Applied Technology
Technician Diploma - Accounting
ISTA
High School Diploma -
Kadi Ayad High School
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