Fatim Dorezah Sinka
Fayetteville,NC
Summary
Results-driven professional with expertise in enhancing customer satisfaction and managing teams effectively. Demonstrated success in quality assurance and financial reporting, ensuring operational excellence in every aspect of the role.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Point One African Cuisine
Fayetteville, North Carolina
12.2024 - Current
- Processed 50+ invoices monthly, performed daily administrative tasks, such as ordering supplies, financial reporting processes, and reconciling accounts.
- Conducted regular meetings with a team of 15 staff members to discuss performance and address any issues.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Remote Inbound Sales Representative
Orange Telecommunications
Ouagadougou, Burkina Faso
03.2022 - 11.2024
- Provided exceptional service by addressing inquiries, transitioning support calls into sales opportunities, and creating positive, lasting customer relationships.
- Maintained a respectful, friendly, and professional demeanor, making sound decisions that align customer satisfaction with company goals.
- Applied good listening skills to determine customer preferences and financial limits.
- Handled customer inquiries and resolved issues efficiently via multiple communication channels.
Customer Service Representative
Moov Telecommunications
Ouagadougou, Burkina Faso
04.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders and managed transactions accurately.
- Collaborated with team members to enhance service delivery.
- Trained new staff on customer service protocols and best practices.
Education
Bachelor of Science - Economics
Beihang University
Beijing, China05-2023
High School Diploma -
De Lancy International Institute
Geneva, Switzerland05-2020
Skills
- Invoice processing
- Financial reporting
- Team management
- Customer satisfaction
- Quality assurance
- Customer relationship management
- Communication skills
- Cisco Call Manager
- Webex
- Teams
- Microsoft 365
Languages
English
Professional
French
Professional
Chinese (Mandarin)
Professional
Timeline
Assistant Manager
Point One African Cuisine
12.2024 - Current
Remote Inbound Sales Representative
Orange Telecommunications
03.2022 - 11.2024
Customer Service Representative
Moov Telecommunications
04.2021 - 02.2022
Bachelor of Science - Economics
Beihang University
High School Diploma -
De Lancy International Institute