Fatime Duka
Englewood,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual.
Overview
9
9
years of professional experience
Work History
Receptionist
Charlotte Animal Hospital
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
Director of Operations
Suncoast Humane Society
01.2020 - 07.2022
- Assisted in recruiting, hiring and training of team members.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Managed and mentored team of 25 employees.
- Resolved escalated concerns using professionalism and understanding.
- Planned and implemented team projects to accomplish objectives.
- Reviewed financial accounts for accuracy and resolved discrepancies.
Foster Coordinator
Suncoast Humane Society
01.2019 - 01.2020
Adoption Specialist
Suncoast Humane Society
02.2018 - 01.2019
Department Manager
Walmart
01.2015 - 01.2018
Education
High School Diploma -
Bayonne High School
Bayonne, NJSkills
- Problem Anticipation and Resolution
- Managing Operations and Efficiency
- Management Training
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Business Leadership
- Standard Operating Procedures Understanding
- Operations Oversight
- Creative Thinking
Timeline
Receptionist
Charlotte Animal Hospital
12.2022 - Current
Director of Operations
Suncoast Humane Society
01.2020 - 07.2022
Foster Coordinator
Suncoast Humane Society
01.2019 - 01.2020
Adoption Specialist
Suncoast Humane Society
02.2018 - 01.2019
Department Manager
Walmart
01.2015 - 01.2018
High School Diploma -
Bayonne High School
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