FATIN Z. NESHEIWAT
Jersey City,NJ
Summary
Adept at leveraging fluency in English and Arabic, I excel in roles requiring exceptional customer service and organizational skills. At Hudson County Family Services, I enhanced client satisfaction by streamlining application processes, showcasing my ability to manage and interpret complex data with Microsoft Office. My proactive approach and communication prowess have consistently improved operational efficiency.
Overview
22
22
years of professional experience
Work History
Provisional, HSS1, Bilingual (ARABIC)
Hudson County Family Services
Jersey City, NJ
12.2022 - Current
- The position of HSS1 has several components
- First, I collect, review, and verify all necessary data/information prior to the interview using systems such as DOVE and SOQL as well as internal data on FAMIS (for TANF) and MES (for Medicaid)
- This also includes reviewing past applications as found on UAP and DIMS
- Once all information is collected conduct the interviews with clients in a professional polite manner
- I assist them in completing the necessary forms to apply for the program(s) that they need, such as cash (TANF), food stamps (SNAP), and/or Medicaid (NJFC)
- I determine eligibility for program services using UAP for SNAP and/or TANF depending on the client’s situation, and MAGI for Medicaid
- During the process, I identify possible financial resources for applicants when appropriate and connect those applicants to other agencies such as the Social Security Administration, Veterans Administration, and State Employment Service
- My goal is to provide information to families or individuals to achieve self-sufficiency
- I maintain an Excel spreadsheet to track client caseloads and submit a daily log to my supervisor
- I also scan my work onto DIMS
Bilingual Clerk
Hudson County Family Services
Jersey City, NJ
04.2017 - 01.2022
- Bilingual (Arabic) attend fair hearing if the court to help translating
- Also at the agency I assist all workers and supervisors with Arabic client who need assistant with the language
- Perform stenography and dictation
- Answer inquiries about agency
- Scanning, indexing and batching, keeping Excel sheet for all batching documents and deliver it to the specialized department
- Answering phone, helping client to resolve issues, such as what documents to send
- Report Issue to the right supervisor to if I issue was above my title after collecting all important information to help the supervisor have clear picture with the issue
- Pulling monthly recertification letter containing date and time for the client to be interview by the worker for the yearly updates
- Mailing letter, Medicaid applications to clients
- Filing and keep updating information
Administrative Assistant
Tele Dynamics
Secaucus, NJ
03.2014 - 07.2015
- Account Receivable: Make collection calls, resolved billing disputes, prepared collection reports, and created spreadsheets for credit card receipts
- Accounts Payable: Collected and reviewed all vendor invoices
- Project Organization: Managed all documents related to projects and corresponding reports and invoices
- Fleet Management: Managed and update fueling credit accounts, and driver/vehicle lists and prepared monthly fleet reports
- Received and directed staff and client phone calls and inquiries
- Prepared outgoing mail and disturbed all incoming mail
- Ordered office supplies and maintained supply stock
Manager
Kiddie Castle Daycare Center
Secaucus, NJ
02.2003 - 05.2013
- Responsible for organizing tours for potential students and their parents
- Performed managerial duties such as handling payment and enrollment
- Maintained regular communication with parents
- Produced employee weekly schedules
- Managed inventory of all daycare supplies
- Provided care to children ages 4 months - 5 years
Education
Associate of Science - Accounting
Hudson County Community College
Jersey City, NJ05.2023
Skills
- Fluency in English
- Fluency in Arabic
- Microsoft Office
- Excellent verbal and written communicator
- Exceptional customer service
- Outstanding organizational abilities
- Outstanding time management abilities
Timeline
Provisional, HSS1, Bilingual (ARABIC)
Hudson County Family Services
12.2022 - Current
Bilingual Clerk
Hudson County Family Services
04.2017 - 01.2022
Administrative Assistant
Tele Dynamics
03.2014 - 07.2015
Manager
Kiddie Castle Daycare Center
02.2003 - 05.2013
Associate of Science - Accounting
Hudson County Community College
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