Aesthetic Medicine / Dermatology
Fatin Zahidah Ismail
Medical Officer
Gelang Patah, Johor
Summary
Knowledgeable medical professional with expertise in collecting and reviewing patient information and determining proper courses of treatment for a wide range of chronic and acute conditions. Excellent verbal and written communication, interpersonal and problem-solving abilities. Licensed APC and Fully Registered MMC.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Resident Medical Officer
PKD Kulai - Klinik Kesihatan Kulai Besar
Kulai, Johor
07.2022 - Current
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Performed clinical procedures such as collecting blood.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Provided routine and emergency medical care to patients.
- Wrote and updated patient prescriptions.
- Educated patients about procedures, conditions and medications.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Verified complex diagnoses to facilitate treatment plans.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Directed and coordinated patient care activities of nursing and support staff.
- Facilitated performance improvement initiatives for CME credit.
- Completed patient referrals to other medical specialists.
- Interpreted diagnostic test results for deviations from normal.
- Ordered medical and laboratory supplies and equipment.
- Confirmed consistent and accurate medical recordkeeping practices.
- Managing patients in outpatient department, fever clinic, MCH in rotation basis.
Locum Medical Officer
General Practice Clinic - Family Medicine Clinic - Woman & Child health Clinic
Kuala Lumpur - Selangor - Johor
03.2022 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to patients, handled concerns quickly.
- Worked with patients to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Directed and coordinated patient care activities of nursing and support staff.
- Verified complex diagnoses to facilitate treatment plans.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
Floating Medical Officer
Hospital Ampang - Medical Department
Ampang, Selangor
03.2022 - 07.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Verified complex diagnoses to facilitate treatment plans.
- Directed and coordinated patient care activities of nursing and support staff.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Ordered medical and laboratory supplies and equipment.
- Completed patient referrals to other medical specialists.
- Facilitated performance improvement initiatives for CME credit.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
House Officer
Hospital Ampang
Ampang, Selangor
11.2019 - 03.2022
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Monitored post-operative recovery and educated patients on at-home recovery.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Entered procedure codes and diagnosis codes into medical billing software.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Prepared and administered medications to alleviate patient symptoms.
- Processed patient admission and discharge documentation.
- Used correct diagnosis-related groups based on patient encounter details.
- Maintained accuracy, completeness and security for medical records and health information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Prepared and processed forms for government healthcare programs.
- Created new physical and computer-based files.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Directed and coordinated patient care activities of nursing and support staff.
- Verified complex diagnoses to facilitate treatment plans.
- Ordered medical and laboratory supplies and equipment.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
- Facilitated performance improvement initiatives for CME credit.
- Interpreted diagnostic test results for deviations from normal.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Client Service Representative (APAC Region)
Herbalife
Bangsar, KL
07.2019 - 11.2019
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative (Medical)
Ramsay Sime Darby Healthcare - SJMC, ADMC, PMC
Selangor
02.2019 - 07.2019
- Answer medical related enquiries based on medical knowledge and understanding.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Store Manager
Lovisa
USJ 21, Selangor
10.2018 - 02.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced new methods, practices and systems to reduce turnaround time.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor in Medicine And Bachelor in Surgery(MBBS) - Medicine
University of Malaya
Bangsar, KL 09.2013 - 04.2018
Skills
Patient Health Education
Interests
Family Medicine
Sport Medicine / Orthopaedics
Timeline
Resident Medical Officer
PKD Kulai - Klinik Kesihatan Kulai Besar
07.2022 - Current
Locum Medical Officer
General Practice Clinic - Family Medicine Clinic - Woman & Child health Clinic
03.2022 - Current
Floating Medical Officer
Hospital Ampang - Medical Department
03.2022 - 07.2022
House Officer
Hospital Ampang
11.2019 - 03.2022
Client Service Representative (APAC Region)
Herbalife
07.2019 - 11.2019
Customer Service Representative (Medical)
Ramsay Sime Darby Healthcare - SJMC, ADMC, PMC
02.2019 - 07.2019
Store Manager
Lovisa
10.2018 - 02.2019
Bachelor in Medicine And Bachelor in Surgery(MBBS) - Medicine
University of Malaya
09.2013 - 04.2018
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