Aesthetic Medicine / Dermatology
Fatin Zahidah Ismail
Medical Officer
Gelang Patah, Johor
Summary
Knowledgeable medical professional with expertise in collecting and reviewing patient information and determining proper courses of treatment for a wide range of chronic and acute conditions. Excellent verbal and written communication, interpersonal and problem-solving abilities. Licensed APC and Fully Registered MMC.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Resident Medical Officer
PKD Kulai - Klinik Kesihatan Kulai Besar
Kulai, Johor
07.2022 - Current
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Performed clinical procedures such as collecting blood.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Provided routine and emergency medical care to patients.
- Wrote and updated patient prescriptions.
- Educated patients about procedures, conditions and medications.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Verified complex diagnoses to facilitate treatment plans.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Directed and coordinated patient care activities of nursing and support staff.
- Facilitated performance improvement initiatives for CME credit.
- Completed patient referrals to other medical specialists.
- Interpreted diagnostic test results for deviations from normal.
- Ordered medical and laboratory supplies and equipment.
- Confirmed consistent and accurate medical recordkeeping practices.
- Managing patients in outpatient department, fever clinic, MCH in rotation basis.
Locum Medical Officer
General Practice Clinic - Family Medicine Clinic - Woman & Child health Clinic
Kuala Lumpur - Selangor - Johor
03.2022 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to patients, handled concerns quickly.
- Worked with patients to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Directed and coordinated patient care activities of nursing and support staff.
- Verified complex diagnoses to facilitate treatment plans.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
Floating Medical Officer
Hospital Ampang - Medical Department
Ampang, Selangor
03.2022 - 07.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
- Verified complex diagnoses to facilitate treatment plans.
- Directed and coordinated patient care activities of nursing and support staff.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Ordered medical and laboratory supplies and equipment.
- Completed patient referrals to other medical specialists.
- Facilitated performance improvement initiatives for CME credit.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
House Officer
Hospital Ampang
Ampang, Selangor
11.2019 - 03.2022
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Monitored post-operative recovery and educated patients on at-home recovery.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Entered procedure codes and diagnosis codes into medical billing software.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Prepared and administered medications to alleviate patient symptoms.
- Processed patient admission and discharge documentation.
- Used correct diagnosis-related groups based on patient encounter details.
- Maintained accuracy, completeness and security for medical records and health information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Prepared and processed forms for government healthcare programs.
- Created new physical and computer-based files.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Directed and coordinated patient care activities of nursing and support staff.
- Verified complex diagnoses to facilitate treatment plans.
- Ordered medical and laboratory supplies and equipment.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
- Facilitated performance improvement initiatives for CME credit.
- Interpreted diagnostic test results for deviations from normal.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Client Service Representative (APAC Region)
Herbalife
Bangsar, KL
07.2019 - 11.2019
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative (Medical)
Ramsay Sime Darby Healthcare - SJMC, ADMC, PMC
Selangor
02.2019 - 07.2019
- Answer medical related enquiries based on medical knowledge and understanding.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Store Manager
Lovisa
USJ 21, Selangor
10.2018 - 02.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced new methods, practices and systems to reduce turnaround time.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor in Medicine And Bachelor in Surgery(MBBS) - Medicine
University of Malaya
Bangsar, KL 09.2013 - 04.2018
Skills
Patient Health Education
Clinical education
Directing team activities
Managing cases
Coordinating treatments
Examining medical histories
Performing clinical procedures
Direct Patient Care
Patient care
Differential diagnosis
Evaluating records
Collaborating with team members
Patient relations
Interests
Family Medicine
Sport Medicine / Orthopaedics
Timeline
Resident Medical Officer
PKD Kulai - Klinik Kesihatan Kulai Besar
07.2022 - Current
Locum Medical Officer
General Practice Clinic - Family Medicine Clinic - Woman & Child health Clinic
03.2022 - Current
Floating Medical Officer
Hospital Ampang - Medical Department
03.2022 - 07.2022
House Officer
Hospital Ampang
11.2019 - 03.2022
Client Service Representative (APAC Region)
Herbalife
07.2019 - 11.2019
Customer Service Representative (Medical)
Ramsay Sime Darby Healthcare - SJMC, ADMC, PMC
02.2019 - 07.2019
Store Manager
Lovisa
10.2018 - 02.2019
Bachelor in Medicine And Bachelor in Surgery(MBBS) - Medicine
University of Malaya
09.2013 - 04.2018