Fatisha Ambrose-Murphy
Fayetteville,NC
Summary
Highly motivated and dedicated professional healthcare worker with 13+ years of experience in retail customer service, elderly care, Alzheimer's/Dementia, special needs, autism, child care, behavior health, mental health, and substance use challenges. Excellent understanding of child development and works well with multicultural families. Punctual, reliable, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Habilitation Technician
Maxim Health Services
05.2023 - Current
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Delivered training needs, behavior management and communication to support goal plans.
- Prepared and submitted daily reports to management.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Worked closely with adults/children in community settings, at residential facilities and within homes.
- Observed/monitored client behavior and responses to treatment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Participated in fun group activities with clients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated in consults, patient care plan development and patient monitoring.
Nursing Assistant
BAYADA Home Health Care
04.2022 - 06.2023
- Responded to the physical, emotional, and developmental needs of an adult veteran with little to no vision
- Assisted with moving patient in and out of bed, bath, wheelchair, and automobile using patient safety best practices with O fall incidents
- Coached patient in performing 100% of household tasks and ADLs on their own, increasing quality of life and emotional well-being
- Monitored and recorded patient's behavior and ADLs and provided notes to the patient's care team and family 6 days per week (Monday-Saturday)
- Offered friendly and professional companionship including social activities 5-8 times per month
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and coverage.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
CSR - CUSTOMER SERVICE REPRESENTATIVE
Maximus
03.2019 - 07.2021
- Attempt to persuade customer to reconsider cancellation
- Sell products and services, Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction
- Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns
Habilitation Assistant
Turning Point Services, Inc
03.2018 - 11.2019
- Provided assistance to individuals who were elderly, Alzheimer's/Dementia or had intellectual disabilities
- Cared for 5 patients on a rotational schedule
- Assisted patients with bathing, clothing, feeding, and exercise to promote mental alertness
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise or physical therapy.
CUSTOMER SERVICE ASSOCIATE/SHIFT LEAD
WALGREENS
10.2017 - 03.2019
- Completed product returns, ordered voids, customer refunds, cash drops to the safe, and provided change as requested to cash registers
- Resolved customer issues/answers questions to ensure a positive customer experience
- Trained other employees to work with warehouse/vendor ordering process as the orders were created, reviewed, and received, including opening the backdoor for vendor deliveries
- Managed all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids
- Collaborated with store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise
YOUTH DEVELOPMENT SPECIALIST
InTouch Home Care LLC
10.2014 - 10.2017
- Consistently supervise and interact with children/young adults on the autism spectrum along with other individuals facing behavioral challenges
- Interacted with and supervise clients during daily activities in a manner that ensures their safety and security
- Administered medication or supervised self -administration of medication when necessary
- Demonstrated appropriate use of Safe Crisis Management techniques and skills
Education
Associate Of General Studies - Education
Fayetteville Technical Community College
Fayetteville, NC05.2023
Associate - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, NCSkills
- Senior Care Developmental Disabilities
- Patient Care Training & Development
- EMR Systems
- Excellent Customer Service Skills
- Administrative Support
- Call Volume and Quality Metrics
- Strong Analytical and Problem-Solving Skills
- Retail Sales Customer Service
- Issue and Complaint Resolution
- Monitoring
- Typing 55 WPM
- Customer Relations
- Data Communications
- Microsoft Office
- Document and Records Management
Accomplishments
Maintained a 94% satisfaction rating over a 12 month period as a customer care representative.
Provided exemplary in home medical care for more than 15 senior citizens and more than 20 kids during my 6 year tenure, for which I won “Caregiver of the Month” on 6 occasions.
Certification
CPR Certification First Aid
BSL certification
Additional Information
- ADDITIONAL INFORMATION , Awards , President's List Award January 2022 For reaching the highest level of academic excellence by maintaining a 4.00 grade point average during the Fall 2021 semester. AWARDS Presidents List Award Fall 2021 4.0 GPA
Timeline
Habilitation Technician
Maxim Health Services
05.2023 - Current
Nursing Assistant
BAYADA Home Health Care
04.2022 - 06.2023
CSR - CUSTOMER SERVICE REPRESENTATIVE
Maximus
03.2019 - 07.2021
Habilitation Assistant
Turning Point Services, Inc
03.2018 - 11.2019
CUSTOMER SERVICE ASSOCIATE/SHIFT LEAD
WALGREENS
10.2017 - 03.2019
YOUTH DEVELOPMENT SPECIALIST
InTouch Home Care LLC
10.2014 - 10.2017
Associate Of General Studies - Education
Fayetteville Technical Community College
Associate - Medical Office Administration
Fayetteville Technical Community College
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