Micros
Fatma Chelly
Beirut
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
11
11
years of professional experience
Work History
Spa Manager
Marriott Hotel
01.2021 - 06.2022
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Worked with suppliers to identify cost savings opportunities resulting in high reduction in expenses.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Physiotherapist - Aquatic Therapy (Hydrotherapy)
Hopital Militaire
07.2019 - 12.2019
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Supervised student and junior physiotherapists and physiotherapy support workers to support practice.
Head Therapist - Aquatic Therapy (Hydrotherapy)
Moevinpick du Lac Hotel
01.2018 - 06.2019
- Managed caseload of individual clients, couples, and family therapy sessions.
- Supervised clinicians-in-training such as interns and new counselors.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
Pharmaceutical Delegate
VITALE LABORATORY
11.2016 - 12.2017
- Managed time efficiently in order to complete all tasks within deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
Physiotherapist
Thalasso Hotel La Cigale
01.2014 - 10.2016
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
Physiotherapist
Charlie Nicoles hospital
01.2011 - 12.2013
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Assessed individual performance and implemented treatment based on established goals.
Education
Bachelor of Science - physiotherapy
Universite Centrale
Tunis, Tunis01.2014
Stress management -
Leadefit France
France01.2015
Oriental massage -
Thémaé SPA
Paris, France01.2015
Aquatic massage -
Amphorm
Paris, France01.2015
Thai massage Traditional -
Anaïs Ortega
Paris, France01.2015
Muscular massage -
BBM Les Bains Bio Du Maghreb
Paris, France01.2014
Skills
- Spa operations
- Hygiene standards
- Client service management
- Budget planning
- Schedule management
- Employee supervision
- Communication skills
- Team leadership
- Staff training
- Health and safety regulations
Personal Information
- Date of Birth: 04/09/92
- Nationality: Lebanese/Tunisian
Software
Microsoft Office
Book4Time
SpaSoft
CRM
Languages
Arabic, French
Native language
English
Intermediate
B1
Spanish
Elementary
A2
Timeline
Spa Manager
Marriott Hotel
01.2021 - 06.2022
Physiotherapist - Aquatic Therapy (Hydrotherapy)
Hopital Militaire
07.2019 - 12.2019
Head Therapist - Aquatic Therapy (Hydrotherapy)
Moevinpick du Lac Hotel
01.2018 - 06.2019
Pharmaceutical Delegate
VITALE LABORATORY
11.2016 - 12.2017
Physiotherapist
Thalasso Hotel La Cigale
01.2014 - 10.2016
Physiotherapist
Charlie Nicoles hospital
01.2011 - 12.2013
Bachelor of Science - physiotherapy
Universite Centrale
Stress management -
Leadefit France
Oriental massage -
Thémaé SPA
Aquatic massage -
Amphorm
Thai massage Traditional -
Anaïs Ortega
Muscular massage -
BBM Les Bains Bio Du Maghreb
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