Fatma Hussein Iman
Saint Paul,MN
Summary
Experienced in managing front desk operations efficiently and courteously, with a proven ability to handle guest inquiries and administrative tasks seamlessly. Utilizes excellent communication and organizational skills to enhance customer satisfaction and support team goals in dynamic environments. Personable and energetic, committed to delivering excellence in customer service and administrative support.
Skilled in data entry, database management, scheduling, and clerical support. Experienced with HubSpot, Zoho, LinkedIn Sales Navigator, and ADP, and currently learning Salesforce CRM. Adept at calendar management, scheduling, and database administration, with a strong track record of supporting public interaction and team collaboration.
An organized and dependable candidate with a positive attitude, excelling in managing multiple priorities. Willing to take on added responsibilities to ensure team success and meet organizational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Front Desk Receptionist
Maryan Ruun Homecare
01.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Lead Teacher
Kids Garden Daycare
Saint Paul, MN
10.2022 - 08.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Cashier/Customer Service
Kohl's
Saint Paul, MN
06.2021 - 07.2022
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Fulfillment Associate
Macy's
Saint Paul, MN
01.2020 - 05.2021
- Followed safety protocols to minimize workplace accidents.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
Sales Representative
Mkono Soap Manufacture
Mombasa, Kenya
01.2017 - 01.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Education
Education - Psychology
Metropolitan State University
01.2022 - Current
Education - undefined
Saint Paul College - A Community and Technical College
08.2019 - 01.2022
Skills
- Computer proficiency
- Multitasking Abilities
- Customer service
- Telephone etiquette
- Administrative support
- Scheduling appointments
- Technical support
- CRM software proficiency
- Microsoft Office Suite
- Problem-solving
Certification
Salesforce Sales Operations Professional Certificate in progress
Timeline
Salesforce Sales Operations Professional Certificate in progress
05-2025
PCA and CFSS support worker Training Certificate of Successful Completion
01-2025
Front Desk Receptionist
Maryan Ruun Homecare
01.2023 - 01.2024
Lead Teacher
Kids Garden Daycare
10.2022 - 08.2023
Education - Psychology
Metropolitan State University
01.2022 - Current
Cashier/Customer Service
Kohl's
06.2021 - 07.2022
Fulfillment Associate
Macy's
01.2020 - 05.2021
Education - undefined
Saint Paul College - A Community and Technical College
08.2019 - 01.2022
Sales Representative
Mkono Soap Manufacture
01.2017 - 01.2019
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