Fatma Ramadhan
Mississauga,ON
Summary
Enthusiastic aba therapist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of autism spectrum and personal support and training in behavioral science. Motivated to learn, grow and excel in behavioral field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Special Education Assistant
Halton District School Board
01.2021 - Current
- Help design and implement behavioral strategies for the formation of behavior plans.
- Responsible for developing, training, and clinically assessing the implementation of behavior plans for an adult population with mental and developmental disabilities.
- Assist with physical interventions as needed and/or provide clinical over site to ensure techniques are being carried out appropriately.
- Participate in recreational outings when deemed and directed by BS/Administrator to assess the individual's behavior in the community in order to make transitions to the community more successful for all.
- Attend team meetings and psychiatric appointments as needed and directed by the Behavior Specialist.
Customer Service Representative
City of Toronto, Parks and Recreation
01.2016 - 01.2021
- Resolved customer inquiries using CRM software, enhancing overall service quality.
- Provided product knowledge and troubleshooting assistance to customers via phone and chat.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Community Support Worker
Teamcare
01.2013 - 01.2015
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Education
Honours Bachelor of Behaviour Analysis -
George Brown College
Toronto, On04-2026
Diploma - Behavioral Science And Technology
George Brown College
Toronto, ON04.2020
Skills
- Data Collection
- Experiment supervision
- Activity Planning
- Model development
- Behavior observation
- MS Office
- Problem resolution
- Team building
- Customer service
- Organization
Certification
- G License
- CPR and First Aid
- Crisis Prevention
- Police check
Timeline
Special Education Assistant
Halton District School Board
01.2021 - Current
Customer Service Representative
City of Toronto, Parks and Recreation
01.2016 - 01.2021
Community Support Worker
Teamcare
01.2013 - 01.2015
Diploma - Behavioral Science And Technology
George Brown College
Honours Bachelor of Behaviour Analysis -
George Brown College