Fatmata Kabia
Washington,DC
Summary
Passionate and professional customer service specialist with over 5 years of experience in bringing exceptional leadership. Successful at managing, supplying and instilling great overall experiences to ensure general satisfaction with customers and meeting company goals. Expertise abilities that will make a meaningful contribution to a company's business success. A dedicated associate and positive team player with strong interpersonal skills that can take on many complex challenges in any paced environment with demonstrated success and results.
Overview
7
7
years of professional experience
Work History
Mobility Specialist
Metropolis
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of mobility conditions, compliance standards and best practices.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Assisted with staff guidelines to enforce quality, safety and sanitation guidelines.
Entrepreneur/Student
Self Employed
01.2020 - Current
- Determined a business plan, mission, and vision to start my own business due to the hardship of the pandemic.
- Applied for school to further my education in Communications and Business Administration.
- Took a break to prioritize and fulfill the necessary duties that I needed to achieve my future plans.
Seasonal Sales Associate
Macy's Department Store
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Prep Cook
Flowerchild
12.2018 - 01.2020
- Prepped daily list of items needed for the day such as vegetables, soups, grains, meats followed by the recipe book.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Created new recipes and updated existing ones to reflect changing trends and customer preferences.
Front Desk Associate
KIPP DC KEY ACADEMY
01.2018 - 11.2018
- Answered questions regarding the school and registration, by letter, via phone calls, emails and in person.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding students, teachers and company.
- Provided clerical support to staff members by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
CASHIER/TEAM MEMBER
Farmbird
03.2017 - 11.2017
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated cash register with proficiency.
- Provided professional and courteous service at all times
- Mastered Point of Sale (POS) computer system for automated order taking.
Education
High School DIPLOMA - Communications/Business Administration
Eastern Senior High School
Washington, DC06.2017
Skills
- Customer Relations
- Expert in Microsoft Word, Office, Excel and Powerpoint
- Analytical Thinking
- Sales Closing
- Product and Service Solutions
- Problem Resolution
- Data Analysis and Entry
- Computer Proficiency
- Customer Service
- Office Equipment Proficiency
- Filing
- Brand Representation
Writing/Journalism
Poet/Host/Artist
Timeline
Mobility Specialist
Metropolis
09.2023 - Current
Seasonal Sales Associate
Macy's Department Store
08.2022 - 02.2023
Entrepreneur/Student
Self Employed
01.2020 - Current
Prep Cook
Flowerchild
12.2018 - 01.2020
Front Desk Associate
KIPP DC KEY ACADEMY
01.2018 - 11.2018
CASHIER/TEAM MEMBER
Farmbird
03.2017 - 11.2017
High School DIPLOMA - Communications/Business Administration
Eastern Senior High School
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