FATMATA Musa

• Participated in professional development activities related to case management best practices.
• Organized group activities to provide socialization opportunities for clients.
• Conducted home visits to assess the safety of living environments for clients.
• Educated clients about mental health conditions, medications and self-care techniques.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Counseled clients on available resources within the community that could help meet their needs.
• Collaborated with other service providers to ensure continuity of care for clients.
• Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
• Maintained accurate case records and documentation according to agency guidelines.
• Supported family members by providing information on local support groups.
• Monitored client progress through regular follow-up contacts.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Maintained up-to-date case records with case activity status.
• Identified barriers to client success and developed strategies to overcome them.
• Coordinated comprehensive care plans for clients to meet their individual needs.
• Managed caseloads effectively, ensuring timely documentation and reporting.
• Participated in professional development opportunities to stay current with best practices in case management.
• Collaborated to set goals and outline steps to achieve objectives.
• Referred individuals to outside resources and services for additional support.

• Provided crisis intervention support for clients in emergency situations.
• Maintained accurate case records and documentation according to agency guidelines.
• Counseled clients on available resources within the community that could help meet their needs.
• Provided referrals to appropriate health care providers or other community resources.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Participated in professional development activities related to case management best practices.
• Advised staff members on effective strategies for working with challenging client behaviors.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Collaborated with healthcare providers, lawyers, employers, and other stakeholders involved in a client's case.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Assisted individuals with eligibility for available benefits.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Advocated on behalf of clients to secure necessary services and support.
• Utilized case management software and databases for efficient information tracking.

• I provide various services designed to meet clients' basic needs and assist them in planning to meet their ongoing needs to attain self-sufficiency
• Works within an interdisciplinary team to create and evaluate resident-individualized case plans and provide support, information, and referral sources
• Develop and ensure a safe and supportive environment for clients
• Coordinate appropriate referrals or solutions for housing, financial concerns, employment, recovery, and mental health challenges
• Co-facilitate client groups with the Lead Case Manager if appropriate
• Meet with the client bi-weekly for face-to-face case management services or schedule regular contact meetings as outlined per contract
• Maintain regular communication with the Lead Case Manager about client successes and challenges
• Collaborate with partner agencies and other professionals to coordinate client needs and preferred treatment methods
• Participate in organization-wide meetings and committees, departmental meetings, team meetings, and training as assigned
• Present psychosocial needs, strengths, and concerns of clients during supervision, interdisciplinary meetings, and care coordination meetings
• Create and maintain case notes, including but not limited to legal documentation, assessments, medical reports, referrals, educational, service updates, etc
• Provide witness testimony in court appearances for client status cases based on mental health concerns
• Report all serious incidents, allegations, grievances, and sensitive situations to the Program Manager immediately
• Complete incident reports as needed
• Other duties as assigned.

 Experience in Completing incident reports and restrictions in accordance with the agency
policy.
 Ability to respond to immediate client needs, prevent crises, resolve conflicts and enforce
program rules.
 Hands – on experience in conducting regular room inspections and enforce cleanliness and rule
compliance.
 Experience and currently working on signing off on clients who take medication with staff
supervision, and assist clients in keeping track of refills.
 Ability to coordinate with other programs outside the agency for client services as when
needed.
 Currently work closely this other team managers in providing feedback on program policies
and procedures.
 Provides direct assistance to identified client in the accomplishment of activities of daily living,
routine program chores, and personal treatment goals.
 Demonstrates and coaches the development of skills identified as goals in the service plan.
 Provides transportation for identified client to maintain medical or other appointments outside
the program.
 Develop weekly schedule of activities for clients based on their needs that ensures consistency.
 Responds appropriately and in compliance with agency Policies and Procedures to emergent
incidents/accidents that develop with client and/or in the environment of care by contacting and
reporting to 911 and chain of command.
 Engage identified client in community integration by participating in local activities with client
(e.g. Library, attending community outings and events).
 Communicate with identified collaborative agencies regarding any changes in mental/physical
status.
 Complete all assigned documentation through communicating information to program staff
or/and completing a progress note and uploading required documentation into client’s
Electronic Medical Record.
 Maintain safety, security and satisfaction of identified client by monitoring environment of
care.
 Assess, orient and facilitate the entry of shelter and transition residents into housing units.
 Develop individualized family service plan including identification of existing barriers to self-
sufficiency, setting housing and income goals and developing an action plan.
 Coordinate and advocate for the involvement of appropriate professionals and resources from
other agencies.
 Meet with clients on a regularly scheduled basis to discuss, assess, direct and assist in the
removal of barriers to self-sufficiency.
 Assist clients to apply for and maintain benefits.

 Assists residents with activities of daily living such as feeding, bathing, dressing, toileting,
hygiene and mobility, as directed by individuals service plan
 Ability to do Multi-tasking and be adaptable in an ever-changing environment
 Administers or assists with medications for residents according to Care Plans in strict
accordance with both internal and external protocols and regulations
 Participates in managing inventory of medication administration supplies
 Monitors changes in residents’ functional status and personal care needs; documents
observations and advises supervisors and /or clinical staff as appropriate
 Encourages resident participant in scheduled programs and activities
 Assists with launder and light housekeeping tasks as needed
 Assists with serving meals
 Participates in and attend all in-service training and education programs as scheduled
 Participate in program quality improvement activities that improve program policies and
procedures and client and program outcomes.
 Responsibility to follow all organizational and agency policies and procedures.
 Full responsibility to communicate honestly and productively with manager, co-workers,
outside agencies and clients.
 Make decisions that advance the organization’s mission based upon a mixture of analysis,
wisdom, experience, and judgment.