Faton Aliji
Highland Mills
Summary
Dynamic and reliable professional with experience as a Police Dispatcher for the Town of Woodbury, excelling in critical thinking and effective communication. Proven ability to manage high-pressure situations while ensuring safety protocols, demonstrating adaptability and exceptional record-keeping skills. Committed to delivering outstanding service and fostering teamwork in emergency response environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Town Of Woodbury Police Dispatcher
Town of Woodbury Police Department
Central Valley
04.2024 - Current
- Perform dispatch duties, following the protocols of the Town of Woodbury Police Department.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Researched vehicle, wanted and missing persons information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Volunteer Ambulance Driver
Woodbury Community Ambulance Corp.
Woodbury
11.2021 - Current
- Participate in training sessions related to ambulance operations, first aid techniques.
- Respond to emergency calls promptly.
- Replace supplies and disposable items to maintain inventory after each run.
- Performed daily inspections of ambulance, documenting damage and issues in reports for professionals.
- Maintain the cleanliness of ambulance interior, exterior and equipment.
- Sanitize medical equipment and inside of vehicle after each transport to avoid spread of germs.
- Check vehicle fluid levels before and after each shift, topping off coolant, gasoline, and oil.
- Lift and transport patients from original location to ambulance.
- Adhere strictly to all safety protocols including seatbelt use and adherence to traffic laws.
- Operate ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
- Perform basic first aid procedures on patients during transport under EMT supervision.
Volunteer Firefighter
Woodbury Fire Department
Highland Mills
06.2021 - Current
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Informed and educated local community members about fire prevention and safety.
Sales Associate
Under Armour
Central Valley
05.2022 - 04.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Sales Associate
Columbia Sportswear
Central Valley
11.2021 - 04.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Recorded accurate and efficient records in customer database.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Sales Associate
Gap Outlet
Central Valley
06.2021 - 10.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Sociology (Criminology Concentration)
SUNY College At New Paltz
New Paltz, NY05-2027
High School Diploma -
Monroe-Woodbury High School
Central Valley, NYPsychology (Freshman Year, Transferred 2024)
SUNY, Purchase
Purchase, NYSkills
- Time management
- Adaptability and flexibility
- Record keeping
- Verbal and written communication
- Critical thinking
- Multitasking
- Reliability
- Team Player
- Customer service
- Goal setter
Certifications
01-2023
Languages
- Albanian
- Spanish
- English
Certification
- CPR/First-Aid
- NARCAN Certified
- New York State Firefighter One and Firefighter Assist and Search Team Certified
Languages
Excellent,5,Good,3,Excellent,5
Personal Information
Title: Sales Associate
Languages
Albanian
Full Professional
Spanish
Limited
English
Native/ Bilingual
Accomplishments
- Junior Firefighter of the Year (2023)
- Woodbury PBA Scholarship Recipient for Exceptional Academic Performance with Intention of Pursuing a Career in Law Enforcement
- Double Recipient for Scholarships Awarded by the Highland Mills Fire Company Exceptional Academic Performance with Intention of Pursuing a Career in Law Enforcement/Fire Service
Affiliations
- NCAA Division 3 Collegiate Soccer Player for SUNY Purchase (One Year)
References
References available upon request.
Timeline
Town Of Woodbury Police Dispatcher
Town of Woodbury Police Department
04.2024 - Current
Sales Associate
Under Armour
05.2022 - 04.2023
Volunteer Ambulance Driver
Woodbury Community Ambulance Corp.
11.2021 - Current
Sales Associate
Columbia Sportswear
11.2021 - 04.2022
Volunteer Firefighter
Woodbury Fire Department
06.2021 - Current
Sales Associate
Gap Outlet
06.2021 - 10.2021
Sociology (Criminology Concentration)
SUNY College At New Paltz
High School Diploma -
Monroe-Woodbury High School
Psychology (Freshman Year, Transferred 2024)
SUNY, Purchase
Similar Profiles
Alex RipplingerAlex Ripplinger
Community Service Officer at Woodbury Police DepartmentCommunity Service Officer at Woodbury Police Department
Jessica DeschesneJessica Deschesne
Senior Police Assistant/Payroll/Purchasing Clerk at Town Of East Fishkill Police DepartmentSenior Police Assistant/Payroll/Purchasing Clerk at Town Of East Fishkill Police Department
Jeffrey DunlapJeffrey Dunlap
Police Sergeant, Patrol at Town of Westover Hills Police DepartmentPolice Sergeant, Patrol at Town of Westover Hills Police Department
Benjamin LaSalaBenjamin LaSala
Assistant Manager at Infinite Auto MallAssistant Manager at Infinite Auto Mall
Brody AllynBrody Allyn
Baseball Camp Instructor at Monroe Woodbury Central School DistrictBaseball Camp Instructor at Monroe Woodbury Central School District