FATOS KILINC
Pine Brook,NJ
Overview
11
11
years of professional experience
1
1
Certification
Work History
MANAGER
SULTAN HALAL MART
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Administrator
TRIFORCIA IT CONSULTING
11.2021 - 12.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Entered and maintained departmental records in company database.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Quality Control Inspector
BROWN DEPOT LLC
09.2020 - 10.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
WAITRESS
Toros Restaurant
07.2015 - 11.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Banker
Garanti Bank
02.2013 - 05.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
BACHELOR OF MARKETING - MARKETING AND ADVERTISING
MUGLA UNIVERSITY
MUGLA11.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- Certified [ADMINISTRATOR], [SALESFORCE] - [6 MONTHS]
- Certified [DEVELOPER], [SALESFORCE] - [6 MONTHS]
Timeline
MANAGER
SULTAN HALAL MART
01.2023 - Current
Administrator
TRIFORCIA IT CONSULTING
11.2021 - 12.2022
Quality Control Inspector
BROWN DEPOT LLC
09.2020 - 10.2021
WAITRESS
Toros Restaurant
07.2015 - 11.2019
Banker
Garanti Bank
02.2013 - 05.2015
BACHELOR OF MARKETING - MARKETING AND ADVERTISING
MUGLA UNIVERSITY
- Certified [ADMINISTRATOR], [SALESFORCE] - [6 MONTHS]
- Certified [DEVELOPER], [SALESFORCE] - [6 MONTHS]
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