FATOU CAMARA
Lynnwood,Washington
Summary
Proven track record in enhancing customer satisfaction and loyalty at Macy's Department Store, leveraging exceptional customer service and cash management skills. Increased patient comfort and mobility as a Caregiver Attendant, demonstrating reliability and empathy. Excelled in high-pressure situations, consistently exceeding service goals with a focus on problem-solving and merchandise knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Retail Merchandising Support
Macy's Department Store
04.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
Cashier
Home Depot
06.2021 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver Attendant
Banchero Disability Partners
04.2016 - 02.2020
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Administered medications accurately, contributing to overall health and well-being of patients.
Caregiver
Aldercrest Health And Rehabilitation Center
05.2015 - 03.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Room Attendant
Hilton Hotels
03.2012 - 05.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
GED -
Edmonds Community College
Edmonds, WA05.2014
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Knowledge
- Cash Management
- Cash Handling
- Merchandise Restocking
- Problem-Solving
- Customer Assistance
Certification
- NAR: Nursing Assistant Registered
Timeline
Cashier
Home Depot
06.2021 - 02.2024
Retail Merchandising Support
Macy's Department Store
04.2021 - Current
Caregiver Attendant
Banchero Disability Partners
04.2016 - 02.2020
Caregiver
Aldercrest Health And Rehabilitation Center
05.2015 - 03.2016
Room Attendant
Hilton Hotels
03.2012 - 05.2015
GED -
Edmonds Community College
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