Dynamic and results-driven professional with retail experience at Macy's, excelling in store organization and visual merchandising. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in planogram execution and cash management, consistently contributing to a clean and appealing shopping environment.
Overview
15
15
years of professional experience
Work History
Merchandise Associate
Macy's
04.2020 - Current
Transported merchandise to sales floor and restocked shelves, racks and bins.
Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information, and pricing.
Greeted, serviced, and thanked all customers.
Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Housekeeping
Evergreen Hospital
06.2021 - 12.2024
Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
Assisted housekeeping staff in completing tasks efficiently, contributing to a well-maintained hotel environment.
Coordinated with housekeeping staff to ensure cleanliness and readiness of rooms upon guest arrival.
Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
Dietary Aide
Alder Crest Health &Rehabilitation Center
01.2014 - 08.2020
Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Housekeeping Room Attendant
Hilton Hotel
03.2010 - 05.2014
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
No Degree - English
Edmonds Community College
Lynnwood, WA
08-2012
High School Diploma -
Gambia High School
The Gambia
07-2002
Skills
Retail experience
Store organization
Cash management
Planogram execution
Visual merchandising
Accomplishments
Collaborated with team of [Number] in the development of [Project name].
Earned "Employee of the Month" award in [Month, year].
Created a successful merchandising business model that was implemented company-wide.
Designed [Number] elaborate store displays for store promotions during the holiday season.
Led merchandising and inventory management at [Number] retail stores.