Fatou Doumbouya
greensboro,North Carolina
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
PLS Check Cashing
Greensboro, NC
05.2022 - 05.2024
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Handled bi-weekly payroll services for company employees.
- Monitored loans and accounts payable to confirm payments are current.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Accounts Receivable Clerk
PLS Check Cashing
Greensboro, North Carolina
09.2019 - 01.2022
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Verified accuracy of invoices and account balances.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
Collection Customer Service Representative
At Home Care Inc
Durham, NC
10.2017 - 05.2019
- Maintained accurate records of conversations with customers.
- Researched customer requests by accessing internal databases.
- Answered incoming calls from customers regarding collections inquiries.
- Explained collection policies, procedures, and processes clearly to customers.
- Processed payments and updated account information in the system.
- Monitored customer accounts for timely payments.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Responded promptly and courteously to all customer inquiries via phone or email.
Personal Banker
Fifth Third Bank
Cary, NC
01.2017 - 05.2018
- Provided customer service to clients, including answering questions and resolving issues.
- Cross-sold banking products such as credit cards, loans and investments.
- Conducted account openings and closings for clients.
- Monitored changes in laws related to banking policies and procedures.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Education
Bachelor of Science - Accounting
Uncg Early/Middle College
Greensboro, NC12-2024
Skills
- Product and service knowledge
- Operations Management
- Microsoft Office expertise
- Financial Management
- Customer rapport
- Customer Relations
Timeline
Assistant Manager
PLS Check Cashing
05.2022 - 05.2024
Accounts Receivable Clerk
PLS Check Cashing
09.2019 - 01.2022
Collection Customer Service Representative
At Home Care Inc
10.2017 - 05.2019
Personal Banker
Fifth Third Bank
01.2017 - 05.2018
Bachelor of Science - Accounting
Uncg Early/Middle College
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