Fatouma Atteyeh
Portland,ME
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
3
years of professional experience
Work History
Admin Support Assistant/Customer Service Representative
Maine Medical Center
03.2023 - 08.2023
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
- Sent out emails and did nightly reports.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
Sales Associate
Goodwill
01.2021 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Science - Health Sciences
Southern Maine Community College
South Portland, ME05.2025
High School Diploma -
Bayaan High School
Baltimore, MD05.2023
Skills
- Quality assurance
- Excellent communication
- Resourcefulness and initiative
- Training and development
- Conflict resolution
- Task prioritization
- Administrative support
- Multitasking capabilities
Languages
somali
Native or Bilingual
Timeline
Admin Support Assistant/Customer Service Representative
Maine Medical Center
03.2023 - 08.2023
Sales Associate
Goodwill
01.2021 - 04.2022
Associate of Science - Health Sciences
Southern Maine Community College
High School Diploma -
Bayaan High School
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