Summary
Work History
Education
Skills
Languages
Timeline
Generic

Fatoumata Diallo

The Bronx,NY

Summary

With a proven track record at Alvita Home Care, I excel in delivering compassionate care and efficient medication management, enhancing patient quality of life. My strong ethics and effective communication skills foster trust and improve patient outcomes, evidenced by a 20% increase in positive feedback from clients and their families.

Work History

Caregiver

Alvita Home Care
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.

Security Guard Supervisor

Resident Kipe
  • Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
  • Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
  • Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
  • Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
  • Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
  • Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
  • Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.

Caregiver

Preferred Homecare
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

House Cleaner

Private Home
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Caregiver

Alliance Home Health Care & Hospice
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Food Delivery Driver

Amazon Flex
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Increased repeat business by providing friendly and professional service to customers.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Contributed to team goals by exceeding individual delivery targets without compromising service quality.
  • Strengthened customer relationships, providing friendly service and addressing inquiries promptly.

Food Delivery Driver

DoorDash

Grocery Delivery Driver

Instacart
  • Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
  • Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Contributed to increased sales through timely deliveries and effective communication with store personnel.
  • Promoted positive company image by providing excellent customer service throughout the delivery process.
  • Provided constructive feedback on store operations that led to improved order accuracy and reduced discrepancies between online orders and physical inventory counts.
  • Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
  • Developed strong relationships with both store employees and customers which resulted in receiving positive reviews and recommendations leading to an increase in overall delivery requests.
  • Supported team members during peak hours or when short-staffed, demonstrating flexibility and adaptability in various roles within the company.
  • Assisted in training new drivers on company policies, procedures, and best practices for successful deliveries.
  • Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.
  • Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Utilized mobile applications for tracking deliveries, managing inventory, and processing payments efficiently.

Education

EXPERIMENTAL SCIENCES - Scientific

Yamassafou Bah
Guinea, Conakry
09.2014

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient companionship
  • Dementia care
  • Compassionate communication
  • Medical record-keeping
  • Team collaboration
  • Medication and appointment reminders
  • Supportive companionship
  • Alzheimer's care
  • Direct patient care
  • Behavioral management
  • Medication management
  • Documentation
  • COVID-19 safety policies
  • Mobility assistance
  • HIPAA compliance

Languages

French
Professional Working
English
Professional Working
Hindi
Limited Working

Timeline

Caregiver

Alvita Home Care

Security Guard Supervisor

Resident Kipe

Caregiver

Preferred Homecare

House Cleaner

Private Home

Caregiver

Alliance Home Health Care & Hospice

Food Delivery Driver

Amazon Flex

Food Delivery Driver

DoorDash

Grocery Delivery Driver

Instacart

EXPERIMENTAL SCIENCES - Scientific

Yamassafou Bah
Fatoumata Diallo