Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Generic

FATOUMATA GAKOU

Queens,USA

Summary

meeting customer and organizational goals.Dedicated and empathetic customer service professional with strong communication skills and a proven ability to resolve issues effectively in fast-paced environments. Experienced in providing support via phone, email, and live chat using CRM tools Skilled at managing multiple tasks in a remote setting with strong time management, problem-solving, and organizational abilities. Recognized for active listening, patience, and delivering positive customer experiences while maintaining accuracy and professionalism.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SUBSITITE PARAPROFESSIONAL

Department Of Education
03.2024 - 06.2025
  • Skilled in maintaining a positive and supportive rapport with clients while ensuring their needs are met.
  • Effective at utilizing customer relationship management software to track interactions and follow up on unresolved matters.
  • Resolved complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

BEHAVIORAL THERAPIST

Proud Moments
07.2023 - 07.2024
  • Worked closely with children with autism spectrum disorders, implementing behavioral therapy plans that promote social, emotional, and academic growth.
  • Developed and implement ABA-based treatment plans to support social, emotional, and behavioral growth.
  • Conducted assessments and track progress to modify intervention strategies effectively.
  • Utilized positive reinforcement techniques to encourage desired behaviors and self-regulation.
  • Dedicated Behavioral Therapist with extensive experience in providing remote customer support to individuals with behavioral challenges.
  • Skilled in utilizing telehealth platforms to deliver effective therapeutic interventions and support to clients remotely.
  • Proficient at establishing rapport and trust with clients through empathetic communication and active listening.

RESEARCH ASSISTANT

Mathematica
08.2022 - 07.2023
  • Supported education research projects by gathering and analyzing data related to child development and literacy programs.
  • Collected and analyzed research data related to education and child development.
  • Conducted surveys and interviews with families to connect them with educational resources.
  • Skilled in managing schedules, coordinating meetings, and maintaining accurate records to ensure seamless administrative processes.
  • Demonstrates exceptional organizational skills, effectively prioritizing tasks to meet deadlines in a fast-paced environment.
  • Translated research findings into actionable recommendations, influencing policy and practice.

ADMINISTRATIVE OFFICER

Community Health Care Network
08.2020 - 08.2022
  • Managed administrative operations to support healthcare services, ensuring seamless coordination of patient services and resources.
  • Provided administrative support and maintained confidential records.
  • Assisted with patient services, insurance verification, and customer support.
  • Detail-oriented Administrative Officer with over five years of experience supporting office operations and enhancing organizational efficiency.
  • Skilled in managing schedules, coordinating meetings, and maintaining accurate records to ensure seamless administrative processes.
  • Proficient in utilizing various CRM tools software applications to streamline communication and data management within the office environment.
  • Maintained active records and internal coordination of each interaction to ensure timely and accurate follow up
  • assessed and offer feedback on procedures, training and policies to ensure growth for the company and customer satisfaction at each point of engagement

Education

Associate of Arts - HUMAN SERVICE

Laguardia College
08.2025

Skills

  • Strong written and verbal communication with excellent email and chat etiquette
  • Customer support via phone, email, and live chat (CRM tools: Zendesk, Salesforce, HubSpot, Freshdesk)
  • Active listening, empathy, and conflict resolution with proven ability to de-escalate situations
  • Remote work proficiency with collaboration tools (Slack, Zoom, Microsoft Teams, Google Workspace)
  • Time management, multitasking, and self-motivation in a remote setting
  • Problem-solving and critical thinking with attention to detail
  • Data entry, ticket documentation, and record-keeping accuracy
  • Adaptability to fast-paced environments and changing customer needs

Certification

  • Certified Teachers Assistant
  • Certified Mandated Reporter
  • Mental Health First Aid certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Part Time

Location Preference

RemoteOn-Site

Salary Range

$45000/yr - $100000/yr

Important To Me

Work from home optionFlexible work hoursPaid time offPersonal development programsPaid sick leave4-day work week

Timeline

SUBSITITE PARAPROFESSIONAL

Department Of Education
03.2024 - 06.2025

BEHAVIORAL THERAPIST

Proud Moments
07.2023 - 07.2024

RESEARCH ASSISTANT

Mathematica
08.2022 - 07.2023

ADMINISTRATIVE OFFICER

Community Health Care Network
08.2020 - 08.2022

Associate of Arts - HUMAN SERVICE

Laguardia College

Similar Profiles

CREATE PROFILE