FATOUMATA K SYLLA
Charlotte,USA
Summary
Dynamic Human Resources Specialist with the U.S. Army Reserve, adept at managing personnel records and enhancing unit readiness. Proven leadership and exceptional communication skills drive successful outcomes. As a self-employed salon owner, I leveraged marketing insights to engage over 8,000 followers, showcasing my reliability and discipline in diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Specialist (42A)
U.S. Army Reserve
Greenville, United States
05.2024 - Current
- Expertly manage and process personnel records, handle awards, evaluations, and all HR-related systems with a steadfast commitment to confidentiality.
- My role involves ensuring alignment with military standards and bolstering unit readiness through meticulous coordination of pay, benefits, and training documentation.
- I exhibit extraordinary leadership and organizational skills, coupled with strong problem-solving capabilities in a dynamic environment.
Hair Salon Owner
Self-Employed / Business Owner
Charlotte, United States
01.2017 - Current
- Delivered expert services in protective styling and scalp health, supported by my strong educational focus and workshop facilitation.
- I impart industry-standard maintenance techniques to clients and fellow stylists and creatively curate beauty content, reaching an engaged and vibrant community of over 8,000 followers on platforms like YouTube, Instagram, and Facebook.
- Collaborating with reputable brands, I drive growth for small businesses through strategic product promotions and insightful reviews.
Call Agent
LiveOps-Remote Customer Service Agent
, Remote
01.2022 - 01.2024
- Managed extensive inbound and outbound customer service interactions across diverse campaigns, including sales support and technical troubleshooting.
- Consistently achieved top Quality Assurance (QA) scores by adapting swiftly to varied client scripts and products.
- Leveraged multiple CRM systems and proprietary software for efficient documentation, account updates, and transaction processing.
- Demonstrated strong time management and discipline, consistently surpassing productivity metrics in a remote setup.
Education
Associates - Arts, Information Technology
Central Piedmont Community College
Charlotte, NC05.2027
Certificate - HTML, CSS, and JavaScript
University of North Carolina Charlotte
Charlotte, NC01.2024
Skills
- Interpersonal skills
- Communication skills
- Reliability
- Discipline
- Marketing insights
- Personnel management
- Leadership
- Customer service
- Microsoft Office
Certification
- AWS Cloud Practitioner Certificate, In Progress
- CompTIA Security+ certification, In Progress
Security Clearance
Active Secret Security Clearance
Timeline
Human Resources Specialist (42A)
U.S. Army Reserve
05.2024 - Current
Call Agent
LiveOps-Remote Customer Service Agent
01.2022 - 01.2024
Hair Salon Owner
Self-Employed / Business Owner
01.2017 - Current
Associates - Arts, Information Technology
Central Piedmont Community College
Certificate - HTML, CSS, and JavaScript
University of North Carolina Charlotte