Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fatoumata Sow

New York, NY

Summary

Organized and resourceful administrative professional with 4+ years of experience supporting cross-functional teams in nonprofit, housing, and event environments. Skilled in managing schedules, coordinating vendors, maintaining accurate records, and supporting high-volume communications. Strong background in social services and creative industries, with technical proficiency in office tools and spreadsheets. Seeking to contribute administrative and communication strengths to a dynamic, mission-driven organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Manager

The Door Supportive Housing
09.2024 - Current
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Drafted official communications and coordinated external appointments and court dates.
  • Utilized spreadsheets to prioritize workload and track follow-up tasks for each client.
  • .Maintained digital and physical records using HMIS and Salesforce.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Resident Advisor

Department of Homeless Services
06.2023 - 04.2024


  • Developed strong relationships with residents, fostering a supportive and inclusive living community.
  • Maintained detailed logs of incidents, interactions, and facility concerns.
  • Facilitated conflict resolution, crisis intervention, and culturally sensitive communication with residents.
  • Maintained inventory records and coordinated distribution of essential supplies.


Event Assistant

Pastelly
05.2023 - 11.2024
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Scheduled events and coordinated timely vendor deliveries for private and community events.
  • Assisted in design planning and prepared materials for event execution.
  • Communicated with clients, tracked timelines, and resolved last-minute changes.

Residential Administrative Assistant

Campus Living & Residential Education- George Washington University
09.2020 - 05.2022
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Maintained student records and scheduled maintenance and housing assignments.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Education

Bachelor of Arts - Interior Architecture

George Washington University
Washington, DC
05-2022

Skills

  • Case documentation
  • Office Administration & Scheduling
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Calendar & Email Management
  • Spreadsheets & Task Prioritization
  • Vendor Coordination & Event Support

Certification

  • Adult Mental Health First Aid (MHFA) – National Council for Mental Wellbeing
  • SHNNY Supportive Housing Training Series Certification
  • Trauma-Informed Care
  • Basic Life Support (CPR)


Timeline

Case Manager

The Door Supportive Housing
09.2024 - Current

Resident Advisor

Department of Homeless Services
06.2023 - 04.2024

Event Assistant

Pastelly
05.2023 - 11.2024

Residential Administrative Assistant

Campus Living & Residential Education- George Washington University
09.2020 - 05.2022

Bachelor of Arts - Interior Architecture

George Washington University

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