Data base management, Communication tools, Word processor, Accounting
FATOUMATA TUNKARA
Canal Winchester,OH
Summary
Reliable, focused, and work driven, college freshman with interest in working in healthcare assisting departments. Experienced Customer Service Representative, with Number of years of Experience in managing outbound and inbound calls and handling emergency issues with patience and tact. Committed to providing prompt, quick, and accurate service to large volumes of incoming calls. Seeking to leverage my skills and experience in a new role to continue to make a positive impact. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
1
1
Language
Work History
Midwest Protection
Ohio
01.2023 - Current
- Observe and report activities and incidents at assigned client site
- Provide security and safety of client’s property and personnel
- Frequent sitting, standing and walking, for long periods of time, involving climbing, walking up the stairs
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter.
Call Center Agent / Customer Service
Unifin-inc
Ohio
10.2021 - 01.2023
- Sincere desire to assist/help customers
- Ability to multitask and navigate multiple systems
- Greet, address, and thank customers in a friendly and professional manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Documented and detailed calls and complaints using call center's CRM database.
Remote Assistance
Tecisoft Corp
Ohio
12.2020 - 09.2021
- Sincere desire to help customers with a positive attitude
- Helped large volume of customers every day and ability to multitask and navigate multiple systems
- Tech savvy and avid computer user
- Managed appointments and calendar and booked meetings with new and existing clients
- Edited and reworked to-publish articles and internal company communications for accuracy, tone, and grammar
- Built up a massive database of past and current clients and hunted down potential customers
- Organized and maintained online company files, invoices, and other digital documentation
- Communicate with a friendly tone and professional demeanor.
Education
High school diploma-Completion -
GROVEPORT MADISON HIGH SCHOL
College Freshman -
CSCC
Completed Virtual Personal Assistance Technical Certificate-CCC -
Skills
- Strong communication
- Multi Task
- Customer Support
- Call Center Operations
- Issue Identification
- Written and Oral
- Good Listening Skill
- Teamwork and Collaboration
- Leadership
- Conflict Resolution
- Organization and Time Management
- Recordkeeping
- Friendly, Positive Attitude
- Interpersonal Communication
- Adaptable
- Compassionate
- Complaint Resolution
- Customer Satisfaction
- Documenting Calls
- Scripted Calls
- Quality Assurance
- Customer Inquiries
- Trained in Salesforce
- Store Displays
- Client Relationship
- Directing Calls
- Interpersonal skills
Membership
The International Virtual Assistance Association (IVAA)
Languages
- English- Fluent
- Soninke- Fluent
- Wolof- Fluent
- Mandinka- Fluent
Certification
Virtual Personal Assistance Technical Certificate-CCC
Timeline
Midwest Protection
01.2023 - Current
Call Center Agent / Customer Service
Unifin-inc
10.2021 - 01.2023
Remote Assistance
Tecisoft Corp
12.2020 - 09.2021
High school diploma-Completion -
GROVEPORT MADISON HIGH SCHOL
College Freshman -
CSCC
Completed Virtual Personal Assistance Technical Certificate-CCC -
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsWork from home optionSoftware
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