Fatoumata (Aya) Koita
Norcross,GA
Summary
- Underwriting
- Excellent customer service skills
- Database Management of Access
- Proficient in MS Excel, MS Word, MS PowerPoint
- CPT coding
- Aetna Health Fund HAS Tutorial Certificate
- BILINGUAL(French) Customer-focused individual who is skilled for talents in inspiring coworkers to excel and adapt to the demand of a challenging workload. Excellent communication and organizational skills along with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor/ C.E.C
T.J.Maxx
01.2022 - Current
- Support store management in the execution of store related administrative functions
- Create a positive internal/external customer experience
- Partners with management on the current training needs of Associates in order to increase effectiveness
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, provide periodic updates
- Provide and accept ongoing recognition and constructive feedback
- Adhere to all labor laws and Associate meal and break period policies
- Train Associates on cash office administration and related company policies and procedures
- Support and respond to all Frond End coverage needs
- Promote a culture of honesty and integrity, maintain confidentially.
Salon Manager Assistant
L’Atelier Hair Salon
01.2018 - 01.2021
- Demonstrated creative artistry and technical skill in designing and executing a full range of hair services
- Consulted with clients on hair needs and braiding/ color options, recommended hair care services/products
- Adhered to salon standards for cleanliness and guess service
- Established long term client relationship that increased business and sales by 65% through referrals and networking such as developing innovative socio marketing programs
- Proficient in turning underperforming stylists into high-performing successful professionals.
Customer Service and Sale
Fresh Baguette
01.2017 - 01.2018
- Communicated with customers entering establishment, determined their orders and provided delivery options
- Provided customers with a wealth of information on features of product and prices
- Guided customers through different procedures and ensure proper packing of purchased products.
Salon Manager
Ayabella braids Hair Salon
01.2012 - 01.2016
- Developed braiding styles for clients of both genders and all ages
- Supervised and trained three employees in all aspects of the operation of salon
- Advised clients on hair care, explained product uses and benefits to customers
- Maintained salon area and tools in clean, neat sanitized and professional manner
- Established long term client relationship that increased business and customer base by 70% through referrals and networking.
Customer Service and Receptionist
JC&C Beauty and Salon
01.2009 - 01.2012
- Greeted customers in person and over the phone, provided customers with information’s on products and services offered by the company
- Demonstrated product features and answered questions regarding price, features and aftersales services
- Provided inside sales duties by upselling products via phone
- Increased sales by 66% through customer referral, following delivery of exceptional customer service to existing clients.
Bilingual Customer Service Representative
Procores Solutions
01.2008 - 01.2009
- Assisted French Canadian clients with issues regarding their ADP equipment
- Followed up with clients via phone and email correspondence on service received on defective equipment
- Performed data management on client accounts that require further technical assistance
- Updated accounts and spreadsheet to reflect up to date interaction.
Underwriting Assistant and claims Assistant
Insurance Overload Systems
01.2006 - 01.2008
- Provided quotations, binders, letters and invoices for policy issuance
- Processed manual endorsements for existing accounts
- Developed rating skills and underwriting skills
- Assisted Underwriting teams with overall and general liability insurance policies
- Mailed policies to the insurance Broker and Reinsurer
- Provided General clerical and customer service support to the claim department, including processing of financial transactions to payment of claims and expenses.
Education
Timeline
Front Desk Supervisor/ C.E.C
T.J.Maxx
01.2022 - Current
Salon Manager Assistant
L’Atelier Hair Salon
01.2018 - 01.2021
Customer Service and Sale
Fresh Baguette
01.2017 - 01.2018
Salon Manager
Ayabella braids Hair Salon
01.2012 - 01.2016
Customer Service and Receptionist
JC&C Beauty and Salon
01.2009 - 01.2012
Bilingual Customer Service Representative
Procores Solutions
01.2008 - 01.2009
Underwriting Assistant and claims Assistant
Insurance Overload Systems
01.2006 - 01.2008
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