Fatrey Ryals
Akron,OH
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about healthcare practices and documentation requirements.
Overview
40
40
years of professional experience
Work History
Radio Operator
State Of Ohio
10.2019 - 03.2020
- Maintained accurate documentation of messages transmitted and received.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
Patient Account Specialist
Summa Health System - Akron Campus
01.1980 - 06.2019
- Worked with outside entities to resolve issues with billing, claims and payments.
- Reconciled statements with patient records.
- Electronically submitted bills according to compliance guidelines.
- Prepared reports detailing billing actions, flags and other key information.
- Responded to patient, family and external payer inquiries.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Receptionist
The Inn At Belden Village
05.2018 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Clerk Typist/Dispatcher
City Of Akron
05.1985 - 07.1985
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided diverse clerical support to business personnel.
Education
Bachelor of Science - Health Administration/Information Systems
University of Phoenix
Phoenix, AZ06.2010
Skills
- Radio operation
Timeline
Radio Operator
State Of Ohio
10.2019 - 03.2020
Receptionist
The Inn At Belden Village
05.2018 - 10.2018
Clerk Typist/Dispatcher
City Of Akron
05.1985 - 07.1985
Patient Account Specialist
Summa Health System - Akron Campus
01.1980 - 06.2019
Bachelor of Science - Health Administration/Information Systems
University of Phoenix
Similar Profiles
Zona ClementsZona Clements
Deputy Technical Services at State Of OhioDeputy Technical Services at State Of Ohio
Gwendolen Lane-HarveyGwendolen Lane-Harvey
Vocational Rehabilitation Counselor at State Of OhioVocational Rehabilitation Counselor at State Of Ohio
Octavia OrrOctavia Orr
Mental Health Registered Nurse at State Of OhioMental Health Registered Nurse at State Of Ohio
Crystal I. BellCrystal I. Bell
Juvenile Correctional Officer at State Of OhioJuvenile Correctional Officer at State Of Ohio
Hayley PragerHayley Prager
Lead Merchandising Associate at KohlsLead Merchandising Associate at Kohls