FATU JEREMIAH SILA
Anchorage,AK
Summary
Dynamic professional with proven expertise in team leadership and quality control, honed at Continental Mover Company Inc. Achieved streamlined workflows and reduced damage claims through effective training and process improvements.
Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Lead Mover
Continental Mover Company Inc
03.2024 - Current
- Coordinated team efforts to ensure timely and efficient loading and unloading of goods.
- Trained new staff on safety protocols and company procedures to enhance operational efficiency.
- Managed inventory checks, ensuring accurate stock levels and minimizing discrepancies.
- Implemented process improvements that streamlined workflow, reducing time spent on manual tasks.
- Communicated effectively with clients to address inquiries and resolve issues promptly.
- Oversaw vehicle maintenance schedules to maintain safe and reliable transportation for moving operations.
- Reduced damage claims through careful handling of fragile items and proper use of equipment.
Detail Assistant
GO Car Wash
03.2022 - 03.2024
- Conducted thorough vehicle inspections to ensure quality standards and customer satisfaction.
- Collaborated with team members to streamline detailing processes, improving overall efficiency.
- Utilized advanced cleaning tools and products to maintain high service quality during vehicle detailing.
- Assisted in training new staff on best practices for vehicle care and customer service excellence.
- Addressed customer inquiries and concerns promptly, fostering positive client relationships and loyalty.
- Maintained accurate records of transactions, invoices, and shipments for easy retrieval when needed.
- Trained new hires on company policies, procedures, and best practices to promote consistency across the team.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Customer Service Representative
Taco Bell
01.2022 - 08.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new team members on operational procedures and customer engagement strategies.
- Managed high-volume transactions while maintaining accuracy and speed during peak hours.
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Jack in the Box
02.2020 - 07.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing knowledgeable support to enhance overall satisfaction.
- Collaborated with team members to maintain cleanliness and organization of front-line service areas.
- Trained new employees on customer service protocols and point-of-sale system functionalities.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05-2023
Skills
- Team leadership
- Heavy lifting expertise
- Quality control monitoring
- Vehicle maintenance
- Delegation and supervision
- Truck loading and unloading
- Team collaboration
- Packaging
- Wrapping and boxing
- Vehicle inspections
- Job planning
- Freight labeling
- Cash handling
Timeline
Lead Mover
Continental Mover Company Inc
03.2024 - Current
Detail Assistant
GO Car Wash
03.2022 - 03.2024
Customer Service Representative
Taco Bell
01.2022 - 08.2023
Customer Service Cashier
Jack in the Box
02.2020 - 07.2022
High School Diploma -
Stony Point High School