To obtain a position with a dynamic company that I can grow with
Overview
4
4
years of professional experience
Work History
Hostess
Applebee's Grill + Bar
06.2020 - 12.2023
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
To Go Order
Applebee's Grill + Bar
06.2020 - 12.2023
Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Ensured consistent brand messaging by adhering to uniform guidelines and upholding the restaurant''s high standards of professionalism.
Shift manager
McDonald's
07.2019 - 06.2020
Applied strong relationship talents and problem-solving to maintain teamwork and fairly and organizing workflow to meet my daily demands kept employees operating productively and working on task to meet business and customers need
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Cashier
McDonald's
07.2019 - 06.2020
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.