Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatuma Abdi

Tukwila,WA

Summary

To obtain a position with a dynamic company that I can grow with

Overview

4
4
years of professional experience

Work History

Hostess

Applebee's Grill + Bar
06.2020 - 12.2023
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

To Go Order

Applebee's Grill + Bar
06.2020 - 12.2023
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Ensured consistent brand messaging by adhering to uniform guidelines and upholding the restaurant''s high standards of professionalism.

Shift manager

McDonald's
07.2019 - 06.2020
  • Applied strong relationship talents and problem-solving to maintain teamwork and fairly and organizing workflow to meet my daily demands kept employees operating productively and working on task to meet business and customers need
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Cashier

McDonald's
07.2019 - 06.2020
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Auburn High
Auburn, WA
06.2020

Skills

  • Patient
  • Great Communication skill
  • Leadership
  • Positive attitude
  • Self motivation
  • Compassion
  • Adaptability

Timeline

Hostess

Applebee's Grill + Bar
06.2020 - 12.2023

To Go Order

Applebee's Grill + Bar
06.2020 - 12.2023

Shift manager

McDonald's
07.2019 - 06.2020

Cashier

McDonald's
07.2019 - 06.2020

High School Diploma -

Auburn High
Fatuma Abdi