Fatuma Imanke
Goodyear,AZ
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Services Coordinator
City of Buckeye
Buckeye, AZ
11.2023 - Current
- Developed and implemented social services programs to meet the needs of clients.
- Utilized a variety of assessment tools to evaluate clients' strengths, weaknesses, abilities, skillsets.
- Maintained accurate records of all client interactions and services provided.
- Developed educational materials regarding available services for distribution among target populations.
- Coordinated community resources for individuals in need of assistance or support.
- Collaborated with other service providers to ensure delivery of comprehensive care.
- Monitored client progress and outcomes, providing guidance and support as needed.
- Engaged in ongoing quality improvement efforts by analyzing data from program evaluations.
- Advocated on behalf of clients at various levels within government agencies or other organizations when necessary.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Team Leader Manager
State of Arizona
Phoenix, AZ
11.2019 - 10.2023
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited, trained, and supervised new staff members.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Identified contract changes potentially occurring during agreement's lifecycle.
- Inspected contract work operations to check compliance with plans and specifications.
- Provided guidance on contractual matters to internal stakeholders.
- Ensured that all required documentation was completed accurately prior to submitting contracts for approval.
- Worked with the management team to improve workflows and eliminate unnecessary tasks within group homes.
- Analyzed financial data related to existing contracts in order to identify areas of cost savings is being accurately used with management.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Managed contract closeout process, resolving all issues prior to release of final payment.
- Prepared and maintained budgets, personnel records or training manuals.
- Transitioned clients to different providers based on progress or needs.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Monitored changes in legislation that could affect the status of existing titles.
- Compiled and submitted title-related documents to local government offices for recording and filing.
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
Case Manager Specialist
Jewish Family and Children Services
Mesa, AZ
05.2015 - 09.2019
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Coordinated referrals for medical care, housing, legal assistance, and other social services as necessary.
- Educated clients and their families about their rights and available community resources.
- Educated clients about available resources and how to access them effectively.
- Identified potential barriers that could impede progress towards achieving desired outcomes while developing solutions to address them quickly and efficiently.
- Maintained confidentiality and adhered to professional ethics and standards.
- Served as a liaison between patients, families, physicians, staff members, outside vendors.
- Supervised and evaluated the performance of physical therapists and support staff.
- Assisted in developing policies and procedures related to the delivery of physical therapy services.
- Monitored utilization review activities for appropriateness of services provided by physical therapists.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Sales Associate Specialist
Travel Outfitters
Chandler, AZ
08.2013 - 09.2019
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Assisted in the preparation and execution of physical inventory counts.
- Recommended, selected and located merchandise based on customer desires.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained records related to sales for store management.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Education
Master's in Social Work -
Arizona State University
Phoenix, AZ05-2019
Minor In Criminal Justice -
Arizona State University
Phoenix, AZ05-2019
Bachelor of Social Work -
Arizona State University
Phoenix, AZ05-2015
Skills
- Data analysis
- Policy analysis
- Legislative research
- Process improvement techniques
- Interpersonal communication
- Teamwork and collaboration
- Benefit Programs Understanding
- Government Programs Understanding
- Decision-making
- Record keeping
- MS word, excel, outlook, Teams and Google Shee
- Strong research skills
- Self-awareness
- Grant proposal development
Accomplishments
Received outstanding academic performance.
Certification
- Received outstanding academic performance.
Timeline
Social Services Coordinator
City of Buckeye
11.2023 - Current
Team Leader Manager
State of Arizona
11.2019 - 10.2023
Case Manager Specialist
Jewish Family and Children Services
05.2015 - 09.2019
Sales Associate Specialist
Travel Outfitters
08.2013 - 09.2019
Master's in Social Work -
Arizona State University
Minor In Criminal Justice -
Arizona State University
Bachelor of Social Work -
Arizona State University
Similar Profiles
Eden GillilandEden Gilliland
Lifeguard 2 at City of BuckeyeLifeguard 2 at City of Buckeye
Beatriz TobarBeatriz Tobar
Customer Service Representative at City of BuckeyeCustomer Service Representative at City of Buckeye
Jonathan MaldonadoJonathan Maldonado
Swim Coach at City Of BuckeyeSwim Coach at City Of Buckeye