Fatuma Osman
Rochester,NY
Summary
Highly motivated and detail-oriented Business Associate with two years of experience in supporting business operations, analyzing data, and enhancing workflow efficiency. Seeking to contribute expertise in financial analysis, customer service, and project management and To obtain a challenging position where I can apply my professional experience coupled with my culinary, caregiving and office administration to provide value to the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Arc Of Monroe
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Bakery Assiocate
Wegmans
07.2023 - 09.2024
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
Caregiver
Trucare Connection
04.2022 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Food Service
The Highlands at Brighton
02.2023 - 07.2023
- Ensured timely food service for guests by coordinating with kitchen staff on meal preparation and delivery.
- Coordinated with food service staff to address patient dietary needs and preferences while adhering to established guidelines.
- Overhauled food service offerings resulting in improved guest satisfaction scores by working closely with the culinary team on menu development and presentation standards.
- Maintained strict adherence to local, state, and federal regulations governing food service establishments, ensuring full compliance at all times.
Office Assistant/Caregiver/HR
Comforcare
08.2020 - 02.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Pizza Team member
Wegmans
06.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Nutrition Assistant
Strong Memorial Hospital
08.2017 - 07.2020
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
Companion Observer
Highland Hospital
07.2016 - 08.2017
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
Education
Diploma in Business - Business Administration
Bryant & Stratton College
854 Long Pond Rd, Rochester, NY 1461212.2024
Associate of Applied Science - Hospitality Management
Monroe Community College
Rochester, NY05.2022
High School Diploma -
Joseph. C. Wilson Magnet High School
Rochester, NY06.2017
Skills
- Computer proficient
- Multi-tasker
- Strong time management skills
- Detail -Oriented
- Flexible
- Risk-taker
- Open-minded
- Organized
Certification
- Home Health Aide
- SerfSave Food Handler
Awards
- High Honor Roll, 2013-2017
- Personal Project (to get into the IB program), 2015
- Urban League of Rochester, 2014-2017
- Upward Bound High Honor Roll, 2015-2017
Timeline
Direct Support Professional
Arc Of Monroe
07.2023 - Current
Bakery Assiocate
Wegmans
07.2023 - 09.2024
Food Service
The Highlands at Brighton
02.2023 - 07.2023
Pizza Team member
Wegmans
06.2022 - 08.2022
Caregiver
Trucare Connection
04.2022 - 05.2024
Office Assistant/Caregiver/HR
Comforcare
08.2020 - 02.2023
Nutrition Assistant
Strong Memorial Hospital
08.2017 - 07.2020
Companion Observer
Highland Hospital
07.2016 - 08.2017
Diploma in Business - Business Administration
Bryant & Stratton College
Associate of Applied Science - Hospitality Management
Monroe Community College
High School Diploma -
Joseph. C. Wilson Magnet High School
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