Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Fatumo Ibrahim

Omaha,NE

Summary

Dedicated security professional with 3 years of experience overseeing facility staff and visitors to ensure a safe and orderly environment. Adapts quickly to new procedures and policies, employing defensive tactics within established guidelines. Utilizes exceptional listening and service skills to effectively respond to emergencies and conduct thorough evaluations. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proficient Financial Aid Advisor well-versed in program options and regulatory requirements for student assistance. Well-organized and hardworking with good grasp of related paperwork and processes. Caring with 4-year background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff. Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Overview

6
years of professional experience
1
Certification

Work History

Allied Universal

Allied Universal Security Officer
02.2019 - Current

Job overview

  • Watching cameras, customer service, patrolling
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

North End Teleservices

Student loan advisor
01.2023 - 05.2024

Job overview

  • Student loan advisor work from home, manage calls, accounts, telemarketing, setting call backs
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Provided financial aid counseling to enrolled and prospective students.
  • Performed needs analysis of applications, accounting for financial and [Type] background information.
  • Explained very technical financial information to applicants in easy to understand language.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Developmental disabilities center of Nebraska

Nursing Assistant/aide Direct Support Professional
08.2023 - 12.2023

Job overview

  • Scheduling, slp, worked with clients with developmental disability worked in the day center with them, was medication aide handed out meds, community activities development, coordination
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

SYNERGY HomeCare

Caregiving
03.2021 - 12.2021

Job overview

  • Worked with cathedral, mobile transport, taking out an iv, transportation, house cleaning, adaptability to adjust to change, empathy, patience, reliable support
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained entire family's schedule and organized events.

Education

Community College of Denver
Denver, CO

Associate's in Early Childhood Education

University Overview

Burke High School
Omaha, NE

High school or equivalent
09.2024

University Overview

Skills

  • Good communication
  • Customer Service
  • Security
  • Surveillance
  • Writing Skills
  • Intelligence Experience
  • Caregiving
  • Loss Prevention
  • Typing
  • OSHA
  • Senior care
  • Home care
  • Customer service
  • Computer skills
  • Medical terminology
  • Sales
  • Developmental Disabilities Experience
  • Meal Preparation
  • Risk Management
  • CCTV Surveillance
  • Emergency Response
  • Document Management
  • Access Control
  • Technical Troubleshooting
  • Account updating
  • Escalation management
  • Call Center Operations
  • Payment Processing
  • Database Management
  • Cloud applications
  • Data Entry
  • Database Maintenance
  • Customer inquiries

Certification

  • CPR Certification
  • First Aid Certification
  • Certified Safety Professional
  • CNA
  • Driver's License

Timeline

Nursing Assistant/aide Direct Support Professional
Developmental disabilities center of Nebraska
08.2023 - 12.2023
Student loan advisor
North End Teleservices
01.2023 - 05.2024
Caregiving
SYNERGY HomeCare
03.2021 - 12.2021
Allied Universal Security Officer
Allied Universal
02.2019 - Current
Burke High School
High school or equivalent
Community College of Denver
Associate's in Early Childhood Education
Fatumo Ibrahim